Account Manager

As an Account Manager, you will support patients transitioning from hospital to home by coordinating specialty and home infusion services. You will partner with healthcare providers, home health agencies, and internal teams to ensure seamless access to therapy, clear communication, and positive patient outcomes. This role blends patient advocacy, coordination, and relationship management to deliver high‑quality, cost‑effective care.

Responsibilities

• Coordinate the continuum of care for patients receiving Specialty IV Therapy, Home IV Therapy, Specialty Pharmacy, or Enteral Nutrition services.
• Collaborate with hospitals, clinics, physicians, and home health agencies to ensure timely and effective home‑based care.
• Manage the full referral lifecycle, including insurance verification, home health scheduling, and coordination with operational teams.
• Educate patients and caregivers on therapy expectations and financial responsibilities with empathy and clarity.
• Build and maintain strong relationships with referral sources while supporting growth across assigned hospitals and clinics.
• Identify patient and family concerns and assist with issue resolution to promote satisfaction and continuity of care.
• Maintain accurate documentation and ensure patient confidentiality at all times.
• Participate in required meetings, in‑services, and training activities.
• Comply with established administrative, HR, and organizational policies.

Required Qualifications

• Strong customer focus with the ability to identify and respond to patient and referral source needs.
• Excellent communication and interpersonal skills.
• Strong organizational, analytical, and problem‑solving abilities.
• Ability to manage multiple priorities and work independently in a fast‑paced environment.
• Proficiency in Microsoft Word and Excel.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in managed care, insurance, or healthcare coordination.
• Project management or public‑speaking experience.
• Ability to collaborate with diverse stakeholders across healthcare settings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.