Account Manager
Who are we?
EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years.
Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.
The Opportunity
Our Renewal Sales Team, based in London is looking for an Account Managers to work with EFCL’s mid-market clients situated across EMEA region. You will play a crucial role in managing existing client accounts, ensuring continued success and satisfaction, and driving renewals of the language training programs by working with client HR and L&D stakeholders. The role is based in our Global EF office in Chelsea, London with a possibility to work from home on Fridays.
Key responsibilities
Own the B2B renewal sales cycle end-to-end — from discovery and needs analysis to value proposition delivery and negotiations with senior stakeholders
Drive account growth by identifying expansion opportunities through proactive outreach, strategic relationship building, and service level optimization
Write and deliver compelling pitch presentations, demonstrating deep market understanding and clearly positioning our services against competitors
Coordinate and execute learning program operations to enhance client engagement, satisfaction, and long-term retention
Monitor KPIs, identify trends, and take action to ensure timely and successful renewals
Collaborate with global teams across sales, customer success and operations to deliver seamless customer experiences
Set objectives, forecast renewals and growth opportunities, and maintain accurate reporting of pipeline and sales activities
The skills & experience we look for
Strong communication and relational skills
Excellent organizational and project management skills
Passion for selling high quality solutions that deliver real business impact for clients
Analytical skills and ability to uncover stories behind the data
Fluency in English and at least one other European language (e.g. German, French, Spanish, Italian)
Professional working proficiency in any additional languages (Finnish, Swedish, Dutch) is a plus
Experience working in sales, customer success or education and/or with business stakeholders is a plus
What we offer
Working in a multicultural global team with vibrant and energetic team of colleagues by your side
Comprehensive and supportive onboarding and further personal and professional development and career progression opportunities
A competitive salary and benefits package
Length of Service Recognition including paid sabbatical
To thrive at EF, you will:
Have strong personal drive and energy
Be curious about our clients’ businesses and how our solutions can enable their success
Possess an entrepreneurial spirit with a nothing is impossible mindset
Excited by having ownership and autonomy
Enjoy working in a fast-paced results-driven environment
Be passionate about learning and language
With campuses and offices in over 50 countries , we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
