24/7 Service Desk Engineer
At TD SYNNEX we are dedicated to staying ahead of the curve and embracing emerging technologies that will shape the future. We believe in the power of the next generation to drive innovation and redefine what's possible and we prioritize the wellbeing, growth, and inclusivity of our diverse workforce.
We are seeking an exceptional talent to join us and lead the way in advancing next-gen solutions, constantly pushing the boundaries of what’s possible in the rapidly evolving technology landscape. Joining our team means being part of a company with an unwavering commitment to excellence, where we foster a collaborative and inclusive work environment, in which every voice is valued and, ideas are encouraged to flourish.
Job Purpose:
This is a role working on a 24x7 shift pattern. The 24x7 Engineer answers and logs technical support calls for a variety of networking and security products. Using fault trees and knowledge support materials, the 24x7 Engineer gathers information in conjunction with the client to investigate and isolate the fault, be it hardware and/or software, escalating faults beyond their experience or knowledge to Senior Support Engineers and the Vendor Support Desks.
Responsibilities:
Work through a training programs and complete a series of tests to progress onto the operational support desk
Answer calls and e-mails to a professional standard as demonstrated in training
Maintain accurate and up-to-date call records (tickets) using the call record and progress system
Keep a regular call schedule, updating clients on open tickets
Complete an accurate and detailed hand-over to other engineers of any calls and tasks in progress
Attend formal and informal training sessions to enhance their knowledge and progress to the next engineering position
Be available to work as a member of the support desk team working on a 24 x 7 rotating shift system that includes weekends and bank holidays
Knowledge Skills and Experience
Use of Windows and computing technology
Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Visio
Awareness of networking technologies
Basic knowledge of the Internet and Internet Protocols
Computing or Networking recognised Certification will be valuable (e.g CompTIA Networking+, JNCIS, CCNA)
#LI-MM1
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!