How to Apply to Huntington Bancshares

Key Takeaways

Apply directly through Huntington's Workday portal at huntington.wd12.myworkdayjobs.com/HNBcareers, and invest the extra 10 minutes to review and correct every auto-populated field after uploading your resume — this step alone can determine whether your application passes initial screening
Use Huntington's exact role terminology ('Customer Experience Banker,' 'Retail Service Operations Team Leader,' 'CRB Treasury Management Advisor') throughout your resume and profile, as these proprietary titles signal immediate relevance to recruiters and ATS keyword filters
Verify and prominently display your NMLS registration status if applying for licensed banking roles — this is a non-negotiable requirement for many Huntington positions and is typically checked as an early screening filter
Prepare behavioral interview stories using the STAR framework that specifically showcase customer advocacy, consultative financial guidance, and community involvement — these directly map to Huntington's 'Welcome' brand values and how interviewers evaluate cultural alignment
Research Huntington's distinctive customer-first innovations (24-Hour Grace, Asterisk-Free Checking, community development programs) and reference them in your cover letter and interviews to demonstrate you're applying to Huntington specifically, not just any banking role
If targeting Retail Service Operations Team Leader or other leadership roles, quantify your people development impact — team retention rates, employee promotion stats, coaching outcomes, and operational efficiency gains resonate strongly with Huntington's leadership culture

About Huntington Bancshares

Huntington Bancshares Incorporated (NASDAQ: HBAN) is one of the largest regional bank holding companies in the United States, headquartered in Columbus, Ohio. With approximately 20,000 colleagues and over $190 billion in assets, Huntington operates more than 1,000 branches across a growing multi-state footprint that now stretches from the traditional Midwest stronghold into the Southeast and South Central regions, including Florida, Texas, Mississippi, and Arkansas. The 2021 merger with TCF Financial Corporation significantly expanded Huntington's reach and capabilities, making it a top-10 U.S. regional bank by assets. Huntington has built its brand around a genuinely customer-first philosophy, embodied by innovations like the 24-Hour Grace® overdraft fee relief, Asterisk-Free Checking®, and its overarching 'Welcome' brand promise. This people-first ethos extends internally: the bank consistently earns recognition as a top workplace, with a culture that emphasizes colleague development, community reinvestment, and inclusion. Huntington's purpose — 'to make people's lives better, help businesses thrive, and strengthen the communities we serve' — is not just a tagline but a measurable strategic pillar. Professionals are drawn to Huntington for its stability as a well-capitalized financial institution, its genuine commitment to career mobility across retail, commercial, wealth management, and corporate functions, and a leadership team that visibly champions diversity and colleague well-being. Whether you're a frontline banker in a branch or a treasury management advisor serving commercial clients, Huntington offers a culture where initiative is recognized and community impact is expected.

Application Process

1
Explore Open Roles on Huntington's Workday Careers Portal
Begin at Huntington's dedicated careers site (huntington.wd12.myworkdayjobs.com/HNBcareers), which is powered by Workday. Use the search filters to narrow roles by keyword, location, and job family — this is especially important given Huntington's expanding geographic footprint across states like Florida, Texas, and Arkansas. Pay close attention to job family designations like 'Customer Experience Banker,' 'Retail Service Operations,' or 'CRB Treasury Management,' as these titles follow Huntington-specific naming conventions.
2
Create Your Workday Candidate Profile
You'll need to create an account on Huntington's Workday instance before submitting any application. This profile stores your resume, contact information, work history, and education — and it carries forward if you apply to multiple Huntington roles. Complete every field thoroughly, as Workday's parsing may not capture all details from your uploaded resume, and incomplete profiles can be filtered out during initial screening.
3
Tailor and Submit Your Application Materials
Upload a resume customized to the specific Huntington role, incorporating keywords directly from the job description — terms like 'customer experience,' 'treasury management,' 'retail service operations,' or 'NMLS' depending on the position. Huntington's Workday portal may also include role-specific screening questions about licensing (such as NMLS registration for banker roles), years of experience, and willingness to work at a specific branch location. Answer these precisely, as they often serve as auto-qualifying filters.
4
Complete Any Required Assessments
For many customer-facing and leadership roles, Huntington commonly incorporates pre-employment assessments that evaluate competencies like customer service orientation, problem-solving, and situational judgment. These assessments are typically delivered through the Workday platform or an integrated third-party tool shortly after you submit your application. Approach them seriously — results often determine whether your application advances to a recruiter review.
5
Recruiter Phone Screen
If your application clears the initial screening and assessment stages, a Huntington talent acquisition specialist will typically reach out for a 20-30 minute phone screen. Expect questions about your interest in Huntington specifically, your understanding of the role, availability, compensation expectations, and for licensed roles, your current NMLS or licensing status. This is also where the recruiter confirms logistical details like your ability to work at the designated branch or office location.
6
Hiring Manager and Panel Interviews
Advancing candidates typically participate in one to two interview rounds with the hiring manager and potentially a small panel of team members or district leaders. For retail roles like Customer Experience Banker or Retail Service Operations Team Leader, interviews often include behavioral and situational questions aligned with Huntington's 'Welcome' customer philosophy. For commercial roles like CRB Treasury Management Advisor, expect deeper dives into your client relationship management experience and product knowledge.
7
Background Check, Licensing Verification, and Offer
As a federally regulated financial institution, Huntington conducts thorough background checks including criminal history, credit checks, and employment verification. For roles requiring NMLS registration, your license status will be confirmed before an offer is finalized. Once cleared, you'll receive a formal offer through the Workday system, which will include details about compensation, benefits, and your start date. Huntington's onboarding is typically structured and includes compliance training required for all banking colleagues.

Resume Tips for Huntington Bancshares

critical

Mirror Huntington's Exact Job Title Language

Huntington uses distinctive role titles such as 'Customer Experience Banker,' 'Retail Service Operations Team Leader,' and 'CRB Treasury Management Advisor' — titles you won't find at most other banks. Incorporate these exact phrases into your resume's professional summary or experience descriptions if you've held comparable roles. This alignment signals immediate relevance to both the Workday ATS keyword matching and the recruiter scanning your application.

critical

Highlight NMLS and Financial Licensing Prominently

Many Huntington retail banking roles require or prefer NMLS (Nationwide Multistate Licensing System) registration. If you hold an active NMLS registration, place it in a dedicated 'Licenses & Certifications' section near the top of your resume, including your NMLS ID number. Some postings specify 'Non NMLS' variants, so read each listing carefully — but for licensed roles, this credential is a hard requirement that should be impossible for a screener to miss.

critical

Quantify Customer and Revenue Impact with Banking-Relevant Metrics

Huntington's culture is built around measurable customer outcomes and business growth. Rather than listing duties, quantify your achievements with metrics that resonate in banking: number of accounts opened, customer satisfaction scores (NPS, CSAT), cross-sell ratios, portfolio size managed, deposit growth percentages, or treasury management revenue generated. For a CRB Treasury Management Advisor role, stating 'Managed a portfolio of 85+ commercial clients generating $2.1M in annual treasury management fee revenue' is far more compelling than 'Responsible for managing commercial client relationships.'

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Demonstrate Customer-Centric and Community-Oriented Experience

Huntington differentiates itself through its 'Welcome' brand promise and deep community investment. Dedicate space on your resume to experiences that demonstrate genuine customer advocacy — resolving complex issues, improving customer retention, or going above and beyond standard service. If you've participated in community service, financial literacy programs, or local business partnerships, include these as well. This directly reflects Huntington's cultural priorities and signals alignment with their mission.

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Use Clean Formatting That Workday Can Parse Accurately

Workday's resume parser handles standard formatting well but can struggle with tables, multi-column layouts, text boxes, headers/footers, and graphics. Use a single-column layout with standard section headings (Experience, Education, Skills, Certifications). Submit as a .docx or .pdf, and after uploading, carefully review the auto-populated fields in your Workday profile to correct any parsing errors before final submission — this step catches the data gaps that trip up many applicants.

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Include Relevant Banking Technology and Systems

Huntington operates on modern banking platforms, and familiarity with industry systems signals readiness. Include experience with core banking platforms (such as FIS, Fiserv, or Jack Henry), CRM tools like Salesforce, treasury management platforms, Microsoft Office Suite proficiency, and any digital banking tools you've used. For leadership roles, mention experience with workforce management, scheduling systems, or performance reporting dashboards common in retail banking environments.

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Tailor Your Resume for Geographic and Role-Specific Context

Huntington's active postings span a wide geographic range — from Michigan to Florida, Texas to Arkansas — reflecting their post-merger expansion. If you're applying to a specific branch or market, reference your familiarity with that local community or market in your summary. For example, 'Experienced retail banker with 5 years serving the Destin, FL Gulf Coast market' immediately communicates local knowledge. Each Huntington market has different competitive dynamics, and showing you understand yours is a differentiator.

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Showcase Leadership and Team Development for Operations Roles

Retail Service Operations Team Leader roles are prominent in Huntington's current openings, and these require a blend of operational excellence and people leadership. If targeting these positions, lead with metrics around team performance, employee development, operational efficiency improvements, compliance audit results, and staffing management. Huntington values leaders who develop their teams, so include examples of coaching, mentoring, or building bench strength within a retail banking environment.

ATS System: Workday

Huntington Bancshares uses Workday Recruiting (specifically hosted on the wd12 instance) to manage its entire hiring pipeline. Workday parses uploaded resumes to auto-populate candidate profile fields, uses configurable screening criteria to filter applicants based on qualifications and questionnaire responses, and enables recruiters to search and rank candidates using keyword matching across the structured profile data.

Always review and correct the auto-populated fields after Workday parses your resume — the system often misassigns dates, job titles, or employer names, and recruiters rely on these structured fields for filtering
Use exact keywords from the Huntington job posting (e.g., 'Customer Experience Banker,' 'treasury management,' 'NMLS,' 'retail service operations') in both your resume and the manually editable profile sections
Avoid tables, columns, graphics, and non-standard fonts in your resume — Workday's parser performs best with clean, single-column, chronologically organized documents
Complete every optional field in your Workday profile, including skills, certifications, and education details — incomplete profiles rank lower in recruiter search results
Submit your resume as a .docx file for optimal parsing accuracy, though .pdf is also accepted; avoid .pages, .odt, or image-based file formats
Answer all screening questions honestly and precisely — these often serve as automatic disqualification filters for requirements like licensing, location availability, and minimum experience
If applying to multiple Huntington roles, update your resume and profile for each application rather than relying on a single generic version — Workday tracks each submission separately but uses the same stored profile data

Complete Workday Resume Guide →

Interview Culture

Huntington Bancshares approaches interviewing as a mutual discovery process rooted in its people-first culture.

The bank wants to determine not only whether you can perform the job's technical requirements but whether you genuinely align with its 'Welcome' philosophy of looking out for colleagues, customers, and communities. For retail-facing roles like Customer Experience Banker and Retail Service Operations Team Leader, expect a structured behavioral interview format. Interviewers commonly use the STAR method framework and ask questions like 'Tell me about a time you turned a frustrated customer into a loyal advocate' or 'Describe a situation where you identified a financial need and recommended a product that genuinely helped the customer.' Huntington explicitly values consultative selling over aggressive cross-selling, so your examples should emphasize understanding customer needs before presenting solutions. For commercial roles such as CRB Treasury Management Advisor, interviews go deeper into relationship management methodology, product expertise across cash management and payment solutions, and your ability to grow a portfolio organically. Be prepared to discuss specific client wins, how you navigated complex treasury implementations, and your approach to collaborating with commercial relationship managers. The typical interview process involves two to three rounds: a recruiter phone screen, a hiring manager interview (often conducted via video or in-person at the branch or regional office), and for leadership or specialized roles, a panel that may include a district or regional leader. Huntington's interviewers tend to be conversational rather than confrontational — the culture values humility, collaboration, and genuine care. Culture fit signals that matter at Huntington include demonstrating a service heart, showing comfort with community engagement, expressing genuine interest in the specific market or community you'd serve, and articulating how you develop and support teammates. Mentioning Huntington-specific initiatives like 24-Hour Grace, their community development work, or their expansion strategy shows you've done your homework and are motivated by the specific mission, not just the paycheck.

What Huntington Bancshares Looks For

Genuine customer advocacy — a demonstrable pattern of putting the customer's financial well-being first, aligned with Huntington's 'Welcome' philosophy and consultative approach
Community connection — evidence that you understand and are invested in the specific local market where the role is based, whether that's a Michigan hometown or a new Florida expansion market
Collaborative team orientation — Huntington values colleagues who actively support, coach, and elevate the people around them rather than competing individually
Regulatory awareness and ethical grounding — as a federally regulated bank, Huntington seeks candidates who take compliance, risk management, and ethical conduct seriously without being prompted
Adaptability during growth and change — with the TCF merger integration and ongoing geographic expansion, Huntington values people comfortable navigating evolving processes, systems, and organizational structures
Financial product knowledge and consultative selling — particularly for banker and treasury management roles, the ability to assess client needs and recommend appropriate solutions from Huntington's product suite
Leadership development mindset — especially for Team Leader roles, a proven track record of coaching others, building bench strength, and driving team performance through engagement rather than directive management
Digital fluency — comfort with modern banking technology, digital tools, and data-driven decision-making as Huntington invests in its digital banking platform

Frequently Asked Questions

How long does the Huntington Bancshares hiring process typically take from application to offer?

The Huntington hiring timeline commonly ranges from two to four weeks for retail branch roles like Customer Experience Banker, though more specialized positions like CRB Treasury Management Advisor or leadership roles may take four to six weeks due to additional interview rounds and licensing verification. After submitting your application through Workday, you can typically expect an initial response within one to two weeks if your qualifications match the role's requirements. The background check and credit check process, standard for all banking positions, can add an additional one to two weeks before a formal offer letter is issued. Monitor your Workday candidate portal and email (including spam folders) for status updates, as all communications route through the Workday system.

Does Huntington Bancshares require a cover letter with applications?

Huntington's Workday application portal does not always include a mandatory cover letter upload field, but submitting one when the option is available can meaningfully differentiate your application — particularly for leadership, commercial, and corporate roles. A strong cover letter for Huntington should specifically address why you want to work for this bank (not just any bank), reference their customer-first philosophy or a specific initiative like 24-Hour Grace that resonates with you, and connect your experience directly to the role's requirements. For frontline retail positions, a cover letter is less commonly expected but never hurts. Keep it to one page and address it to the hiring team for the specific role and location.

What format should my resume be in to work best with Huntington's Workday ATS?

Submit your resume as a .docx file for the most reliable parsing by Huntington's Workday system, though .pdf is also accepted. Use a clean, single-column layout with standard section headings like 'Professional Experience,' 'Education,' 'Skills,' and 'Certifications.' Avoid tables, text boxes, columns, headers, footers, images, and decorative graphics — these elements frequently cause Workday's parser to scramble or omit information. After uploading, the critical step many applicants skip is reviewing the auto-populated profile fields and correcting any errors before submitting. The structured data in these fields is what recruiters actually search and filter against.

Do I need an NMLS license to apply for Customer Experience Banker roles at Huntington?

Huntington posts both NMLS-required and 'Non NMLS' variants of their Customer Experience Banker role, so the requirement depends on the specific position. Roles with NMLS in the title or requirements require you to hold or be willing to obtain an active Nationwide Multistate Licensing System registration, which involves passing the SAFE Act exam and completing background checks through the NMLS system. If you don't currently hold an NMLS license, you can still apply for 'Customer Experience Banker Non NMLS' positions, which focus on service and deposits without mortgage-related activities. Having an active NMLS registration does expand the number of Huntington roles available to you and is worth pursuing if you plan a career in retail banking.

What should I prepare for in a Huntington Bancshares interview?

Huntington interviews are typically behavioral and conversational, structured around the bank's core values of customer advocacy, collaboration, and community impact. Prepare five to seven STAR-format stories that demonstrate: resolving a difficult customer situation with empathy, identifying a financial need and recommending an appropriate solution, leading or supporting a team through a challenging period, and contributing to your community. For treasury management and commercial roles, also prepare to discuss specific portfolio management examples, product knowledge across cash management and payment solutions, and your approach to deepening client relationships. Research Huntington-specific differentiators like their 'Welcome' brand philosophy, recent expansion into new states, and customer-friendly policies. Interviewers commonly ask 'Why Huntington specifically?' — have a genuine, informed answer ready.

Can I apply to multiple roles at Huntington Bancshares simultaneously?

Yes, Huntington's Workday system allows you to apply to multiple open positions using the same candidate profile. However, this approach works best when you tailor your resume and responses for each specific role rather than submitting identical applications across many positions. Each application is tracked separately by the recruiting team, and submitting to dramatically different role types (for example, both a Customer Experience Banker and a Treasury Management Advisor) may signal a lack of focus. A more effective strategy is to target two to three closely related roles across different locations — for instance, Retail Service Operations Team Leader positions in multiple Florida markets — which demonstrates geographic flexibility while maintaining role alignment.

Does Huntington Bancshares offer remote work opportunities?

Huntington operates on a hybrid and location-specific model that varies by role type. Customer-facing positions like Customer Experience Banker and Retail Service Operations Team Leader require on-site presence at a designated branch — these are not remote-eligible. Corporate, technology, and certain specialized roles based out of Columbus, Ohio or other hub offices may offer hybrid arrangements, though Huntington has generally emphasized in-office collaboration for many of its corporate functions. The specific work arrangement is typically noted in the job posting or discussed during the recruiter phone screen. If flexible work location is a priority for you, filter job postings carefully and ask about the remote work policy early in the conversation.

What experience level do I need to apply for entry-level roles at Huntington?

Customer Experience Banker roles, which represent a significant portion of Huntington's open positions, typically require one to three years of customer service experience, with banking or financial services experience preferred but not always required. Strong candidates from retail, hospitality, and other customer-facing industries can be competitive if they demonstrate transferable skills in consultative service, sales, and relationship building. Retail Service Operations Team Leader positions generally require more experience — often three to five years in banking operations with supervisory experience. CRB Treasury Management Advisor roles are mid-career positions requiring established commercial banking and treasury management expertise. Read each posting's minimum and preferred qualifications carefully and apply if you meet the minimum requirements, even if you don't check every preferred box.

How does Huntington Bancshares handle follow-up after I apply?

After submitting your application through Workday, you'll receive an automated confirmation email. Subsequent status updates are managed through the Workday candidate portal, where you can log in to check your application status at any time. If selected for further consideration, a recruiter will typically reach out within one to two weeks via phone or email. If you haven't heard back within two weeks, it's reasonable to follow up by connecting with a Huntington talent acquisition professional on LinkedIn with a brief, professional message referencing the specific role and your application date. Avoid contacting the branch or hiring manager directly unless you have an established relationship — Huntington's centralized recruiting team manages the process and prefers communications route through official channels.

What benefits and growth opportunities does Huntington Bancshares offer?

Huntington offers a competitive benefits package that typically includes medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, and tuition assistance. The bank is particularly known for its internal mobility culture — many branch managers and district leaders started as frontline bankers and advanced through Huntington's career development programs. Huntington also invests in ongoing professional development through training programs, leadership development tracks, and support for industry certifications. With the bank's expansion into new markets following the TCF merger, growth opportunities are available both through upward advancement and geographic mobility into newly established markets across the Midwest, Southeast, and South Central regions.

Sample Open Positions

Check Your Resume Before Applying → View 99 open positions at Huntington Bancshares

Related Resources

Similar Companies

Sources

Huntington Bancshares Careers Portal — Huntington Bancshares Incorporated
Huntington Bancshares — About Us and Company Overview — Huntington Bancshares Incorporated
Huntington Bancshares Glassdoor Company Profile and Reviews — Glassdoor
Workday Recruiting: How Workday ATS Processes Applications — Workday, Inc.