Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Quality Assurance Consultant (ServiceNow)

Lvs1 · Toronto

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

 Are you excited about aligning business goals and value client success?   

We are looking for a Quality Analysis Consultant to support our Toronto branch! As a QA Consultant you will drive continuous improvement through study and analysis of data from ITSM tool and other integrated systems.
 Are you excited about aligning business goals and value client success?   

We are looking for a Quality Analysis Consultant to support our Toronto branch! As a QA Consultant you will drive continuous improvement through study and analysis of data from ITSM tool and other integrated systems.
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

A Day in the Life:

  • Develop and share knowledge of QA best practices both internally and with customers’ teams
  • Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
  • Represent the QA function as needed in our internal initiatives and communicate status back to the team
  • Lead testing activities for assigned projects
  • Ensure quality of software and adherence to user story requirements before release to our customers
  • Define the test strategy and scope for assigned projects, implementing QA best practices
  • Estimate and communicate quality assurance effort for assigned work
  • Develop comprehensive test plans and test cases
  • Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
  • Make recommendations to cross-functional teams for improvement of applications based on company strategies
  • Identify, mitigate, and drive product issues and risks to resolution
  • Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
  • Analyze user story requirements and validate their testability
  • Log defect reports and perform retest of defects as required
  • Communicate test progress and results and other relevant information
  • What You Bring:

  • 5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
  • Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
  • 5+ years recent experience with a consulting services organization
  • ServiceNow client-facing engagement or delivery experience
  • ServiceNow Automated Test Framework knowledge and experience
  • Excellent communication and problem-solving skills with attention to detail
  • Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
  • Capability to quickly learn and adapt to new business and technical concepts
  • Experience with Microsoft Office, and ServiceNow
  • What Makes You Extra Awesome:

  • ITSM and Organizational Change Management experience 
  • Experience working in a variety of industries  
  • ServiceNow certifications - CSA, CIS, CAD
  • Why Work at Long View?

  • Great people and culture 
  • Interesting work – Be part of exciting projects while accessing all the latest technologies
  • Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
  • Fun is one of our core values