Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Claims Supervisor

Cigna Medical Group · Bengaluru

Job Profile:
  • Supervisor Claims Operations
Job Description/Responsibilities:
  • This candidate will be responsible for leading a team of Claims processors.
  • This candidate will supervise the day-to-day operations activities, and assist in hiring, training, and reviewing performance of staff. Review, evaluate, and resolve inventory concerns.
  • Guides employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines.
  • Responsible for managing and meeting key financial metrics across the team s books of business
  • Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying claim processing efficiencies and improvements.
Expectations:
  • Always be a leader to the operations team to ensure timely and quality outcomes in all systems.
  • Partner with quality team to identify trends and opportunities for continued improvement.
  • Demonstrate the flexibility needed to ensure superior client and customer experience while keeping compliance at the forefront of all we do.
  • Provide innovative ideas that demonstrate outside-the-box thinking.
  • Willingness to lead improvement initiatives even if outside of their comfort zone
  • Communicate effectively with team, peers and key business partners that build meaningful and productive relationships.
  • Initiate individual coaching plans as necessary
  • Collaborate with GSP partners to ensure the level of output matches that of the internal team.
Qualifications:
  • Overall 8+ years of experience in Healthcare Claim Adjudication process (in that min. 2 years of team management experience). US & International claims processing experience preferred.
  • Exceptional verbal and written communication skills
  • People management experience and experience in an inventory management environment with respect to turnaround time and quality required
  • Experience providing feedback and conducting performance coaching sessions
  • Knowledge of Claims processing
  • Seeking opportunities for efficiency and process improvement in all aspects of the organization.
  • Intermediate knowledge of Microsoft Office products, including Excel, Access, Word and Outlook
  • Ability to prioritize work and work independently while managing time effectively; Able to multitask when necessary
  • Ability to independently identify a problem and conduct the necessary research to locate a solution
Job Location:
  • Bangalore, India (Work from office)
Work Shift:
  • 17:00 to 02:00 IST (core US shift)
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