Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Technical Support Engineer

Bentley Systems · Pune

Location- Pune, Hybrid

Position Summary:

Join Bentley Systems Global Product Support organization as a Technical Support Engineer, where you will work with world class engineering software used by infrastructure professionals around the world. In this role, you’ll provide expert technical guidance across Bentley’s product portfolio while collaborating with global teams to diagnose, troubleshoot, and resolve complex issues in realworld enterprise environments.

This position is ideal for engineers who enjoy solving deep technical problems, working closely with customers, and continuously growing their expertise in networking, infrastructure, and enterprise scale systems.

Responsibilities:

  • Troubleshoot and resolve technical issues across Bentley’s products through phone, email, and webbased support channels.
  • Work in a fastpaced, highly collaborative global environment, partnering with users, developers, and crossfunctional teams.
  • Analyze, isolate, and escalate complex software and networking issues when required.
  • Diagnose connectivity, authentication, and performance issues across multitier ProjectWise environments including clientserver communication, DNS, networking components, and environmental dependencies.
  • Document solutions and contribute to internal knowledge resources and Bentley Communities.
  • Participate in daily team standups, continuously improving processes and product understanding.
  • Escalate unresolved issues to internal engineering teams with clear and structured problem analysis.
  • Priorities and manage support cases with timely updates, communication, and followthrough.
  • Reproduce issues in lab environments, including simulation of network topologies and application configurations.
  • Share expertise internally and participate in communitydriven support initiatives.
  • Continuously upskill on product updates, enterprise networking concepts, and troubleshooting techniques.

Qualifications:

  • 3+ years of technical support experience, preferably in SaaS, global or enterprise environments.
  • Bachelor’s degree in Engineering, IT, Computer Science, or a related field.
  • Experience supporting enterprise software platforms or document management systems.
  • Excellent written and verbal communication skills, capable of simplifying complex topics.
  • Strong troubleshooting mindset with a usercentric approach and high emotional intelligence.
  • Solid networking fundamentals: DNS, TCP/IP, firewalls, load balancing, authentication flows, clientserver connectivity, and general Windows networking.
  • Ability to interpret logs, traces, and error messages to identify root cause across application, system, and network layers.
  • Experience with Microsoft SQL ServerOracle, and Windows Server environments.
  • Strong teamwork, documentation, and prioritisation skills.
  • Experience supporting enterprise systems in complex, distributed, or segmented network environments.
  • Familiarity with IIS, cloudbased deployments, engineering/AEC software, or enterprise infrastructure tools.
  • Handson experience with ProjectWise infrastructure or similar largescale engineering systems.