Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Service Technician – Electronics

Alpinestars · HQ - Torrance

About Alpinestars
Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe.
 
Position Summary
The Service Technician – Electronics will play a dual role in the Technical Services department: ensuring accurate diagnosis, repair, and maintenance of Alpinestars' electronic products (such as Tech-Air® systems) and delivering high-quality customer service support via phone and email. This individual will be a key contributor to both technical service operations and our commitment to an outstanding customer experience.
About Alpinestars
Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe.
 
Position Summary
The Service Technician – Electronics will play a dual role in the Technical Services department: ensuring accurate diagnosis, repair, and maintenance of Alpinestars' electronic products (such as Tech-Air® systems) and delivering high-quality customer service support via phone and email. This individual will be a key contributor to both technical service operations and our commitment to an outstanding customer experience.

Technical Service Duties

  • Diagnose and repair Alpinestars electronic products, specifically in regard to TechAir wearable airbag systems.
  • Perform inspections, maintenance, and service products in accordance with company protocols and safety standards.
  • Track and document repairs, service records, and parts usage accurately using internal systems.
  • Collaborate with the QA and electronic departments for feedback on recurring issues and product improvements.
  • Maintain cleanliness and organization of the service workspace and equipment.
  • Create weekly reports on TechAir services performed.
  • Inventory management and maintenance of relevant servicing parts.
  • Daily intake of received repair authorizations for TechAir and general product support requests.
  • Customer Service Duties

  • Serve as the primary point of contact for customers requiring support for TechAir products.
  • Provide troubleshooting guidance, usage instructions, as well as warranty and servicing information in a clear and professional manner via phone and email.
  • Manage service requests, track case progress and resolutions, and ensure follow-ups with customers.
  • Educate customers on proper product usage and care to prevent repeat issues.
  • Maintain a helpful, empathetic tone when assisting customers in high-pressure or time-sensitive situations (e.g., before track days or racing events).
  • Education & Experience

  • High school diploma or equivalent required; technical or vocational training in electronics preferred.
  • 2+ years of experience in electronics repair, preferably in consumer electronics or sporting goods.
  • Experience in a customer-facing role (retail, technical support, or service center) is highly desirable.
  • Technical Skills

  • Strong understanding of electronics diagnostics and repair methods.
  • Proficiency in using tools and diagnostic equipment for circuit analysis and fault detection.
  • Salesforce or experience with CRM and ticketing tools is preferred.
  • Shopify experience preferred.  
  • Computer proficiency: as this position entails a great deal of data entry, you must possess strong Excel, Word, and Outlook skills.
  • Soft Skills

  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills with a customer-first mindset.
  • Detail-oriented with excellent organizational and documentation abilities.
  • Ability to multitask in a dynamic environment and remain calm under pressure.
  • Additional Information

  • Passion for motorsports and knowledge of Alpinestars' product line is a plus.
  • Occasional travel may be required for events, training, or onsite support.
  • Must be able to lift up to 30 lbs and perform tasks requiring manual dexterity.