Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Success Manager

Yotpo · Sydney

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We are searching for a dynamic client-facing Customer Success Manager to join our team!

In this role, you’ll build strong, trusted relationships with SMB customers by understanding their goals and day-to-day needs and helping them get the most value from Yotpo’s products. You’ll work closely with business owners and small teams, using your commercial mindset and practical approach to drive adoption, growth, and long-term customer success. 

How You’ll Make An Impact

  • Serve as a trusted advisor to clients, to consult on their business challenges and objectives 
  • Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realisation and expansion opportunities 
  • Apply a strong understanding of Shopify, DTC ecommerce, and SMB marketing fundamentals to advise customers on acquisition, retention, and lifetime value
  • Drive adoption, retention, and expansion across a SMB book of business
  • Deliver efficient, high-impact touchpoints such as lightweight business reviews, enablement sessions, and best-practice workshops
  • Build and nurture strong client sentiment and impactful engagement with key stakeholders, including decision-makers
  • Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions 
  • Contribute to and help scale repeatable processes, playbooks, and programs that improve SMB success at scale
  • Manage commercial responsibilities, including renewal management and expanding existing accounts.

About You

  • 2-4 years of experience as a Customer Success Manager, SaaS Account Manager or an e-commerce marketing expert who wants to bring your knowledge and skills to Yotpo's customers
  • Ambitious: You are motivated by the company's growth and success, which is intrinsically your growth and success
  • Take ownership: You don't stop until your customers are engaged and successful
  • Stamina: You have a fervor for embracing change and evolving with the organisation
  • Collaborator: You are curious about your business partners' work and leverage them for the outcomes you need, too
  • Winning mindset: You're tenacious and will find a way, because you want to be the best you can be.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo - Australia:

  • A monthly wellness budget (minimum of $400).
  • In addition to holidays, you’ll enjoy 25 days off each year to do the things you love.
  • Join a growing team, as we continue to launch across Asia!
  • Individualized career development, rewards and recognition. 
  • Wellness and philanthropic programming and events. 
  • We are working in a hybrid capacity, spending 4 days per week in our Sydney office.

 

#LI-Hybrid