Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

BPO Manager

Xometry Europe · Kazakhstan

Contract Remote

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Role Summary

The BPO Administrator plays a key role in supporting the day-to-day operations of Xometry’s BPO program. This specialist ensures all administrative and compliance-related documentation is complete and accurate, while also serving as a primary point of contact for internal business customers submitting new or updated BPO requests.

This position bridges the gap between business functions, BPO vendors, and internal stakeholders (Finance, Legal, HR, and IT), ensuring smooth onboarding, change management, and reporting processes across all outsourcing initiatives.

Key Responsibilities

Administrative & Compliance Support

  • Maintain and track all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms.
  • Coordinate document flow between Legal, Finance, HR, and vendor teams.
  • Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files).
  • Verify that all required paperwork is completed before onboarding or contract renewal.

Business Support & Request Management

  • Act as the first point of contact for business owners submitting BPO requests.
  • Collect, review, and validate incoming requests to ensure they include necessary details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).
  • Route validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).
  • Follow up with business customers and vendors to ensure smooth communication and timely updates on request status.

Operational Coordination

  • Support the onboarding and offboarding workflow for BPO employees in coordination with IT and HR.
  • Maintain up-to-date records of vendor performance, project milestones, and billing cycles.
  • Assist in generating reports and summaries for management on BPO headcount, budget utilization, and vendor performance KPIs.

Qualifications

  • Bachelor’s degree in Business Administration, Operations Management, or related field.
  • 2+ years of experience in administrative operations, vendor management, or shared services.
  • Strong organizational and communication skills with a high attention to detail.
  • Ability to handle multiple requests simultaneously and maintain clear documentation.
  • Proficiency in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar systems).
  • Experience working with international teams or outsourcing vendors is a plus.

Key Competencies

  • Ownership: Takes initiative to follow through on tasks until completion.
  • Collaboration: Effectively coordinates with cross-functional teams.
  • Process Thinking: Understands and documents end-to-end workflows.
  • Customer Orientation: Provides professional, responsive communication to internal stakeholders.
  • Discretion: Handles confidential business information responsibly.

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 
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