Overview:
The Dispatcher / Alarm Monitor / CCTV Operator is responsible for managing security communications and surveillance operations from designated Control Centers. This position plays a critical role in coordinating emergency response, monitoring CCTV feeds, and ensuring effective communication with field personnel. Candidates must be calm under pressure, highly organized, and technically proficient.

Key Responsibilities:

• Operate and monitor CCTV systems, intrusion detection systems, fire alarms, duress alarms, and radio communications at Control Centers.
• Dispatch Protective Service Officers in response to alarms, incidents, and emergency situations, and maintain constant communication with field supervisors and officers.
• Acknowledge alarms within 30 seconds and initiate appropriate response actions within defined timelines (e.g., duress alarms within 2 minutes, fire within 2 minutes).
• Maintain 24-hour duty logs and accurate records of all system activity, dispatches, and incidents.
• Provide real-time reporting to the COR or designee and communicate with first responders and emergency personnel when directed.
• Conduct system checks and routine inspections at the start of each shift; report malfunctions or anomalies immediately.
• Assist with implementation of emergency air handler shut-off and shelter-in-place procedures, if required.
• Maintain strict confidentiality and security awareness in all communications and actions.

Minimum Qualifications:

• U.S. Citizen; 18 years of age or older.
• High school diploma or GED required.
• Must complete a 40-hour NENA (National Emergency Number Association) or equivalent dispatcher training course.
• At least 24 hours of documented training in IDS/PACS operations, radio protocol, alarm monitoring, and incident response.
• Demonstrated experience in a command center, 911 dispatch, emergency operations center, or similar environment preferred.
• Strong communication, multitasking, and decision-making skills required.
• Proficient in English (reading, writing, and speaking); must be able to write accurate incident summaries and reports.
• Must maintain a calm and professional demeanor under pressure and during emergency situations.
• Must pass a background investigation and suitability screening.

Work Conditions:

• Operates in a secure, indoor control center environment with extended periods of sitting, monitoring, and communications work.
• Shift work, including nights, weekends, and holidays, may be required depending on operational needs.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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H&W $5.09