Overview

Post Title

Operations Lead, Grade VII  

Post Status:

Permanent

Departments

Emergency Department Directorate  

Location:

Beaumont Hospital & Affiliated Sites

Reports to:

Head of Medical and Emergency Operations

Salary:

Appointment will be made on Grade VII salary scale (€60,613 - €73,516; LSI 1 €76,151,LSI 2 €78,795 ) at a point in line with Government pay policy.

Hours of work: 

Full-Time 37 Hrs

Closing Date:

12 noon on the 17th April 2026

Interview Date:

The interviews will take place in the week commencing 20th April 2026.

 

Position Summary:

 The Emergency Department operations lead, will act as an operations manager supporting and reporting to, the Head of Medical and Emergency operations. The successful candidate will focus on daily KPI performance within the ED department. The successful candidate will have a key focus on data and KPI performance for the directorate as well as a strong understanding of the ED ORBIS system. The successful candidate will have operational responsibility for the ED admin team including admissions and the out of hour’s team. The ED operations lead is a key member of the Directorate Management Team to drive an ambitious transformation agenda to take the department beyond its current performance. They will work closely with the Head of Medical and Emergency Operations to provide strong leadership to ensure the operational management and service delivery targets of the Directorate are progressed and advanced.  The post holder will work in tandem with the Clinical Director and in conjunction with Directorate Nurse Manager as required.

Responsibilities

Principal Duties and Responsibilities:

 

 

1.    Operations Lead / Directorate Management for the Head of Medical and Emergency Operations

The Operations Lead will support the Head of Medical and Emergency Operations and the Directorate Management team in all components of directorate business ensuring that key directorate priorities, goals and initiatives are communicated and achieved as part of the overall directorate programme. This involves representation of and responsibility for, the goals, targets and KPI’s the directorate aims to achieve in addition to the ongoing operational efficiency of the directorate. They will work closely with the Head of Medical and Emergency Operations to develop and maintain patient pathways across all directorates, to stream patients away from the ED service to be seen by directorate services in a scheduled care capacity. The Operations Lead must have the ability to tackle significant day to day operational management challenges regards KPI performance of the Department. The Operations Lead must have a strong understanding of ED performance data and utilising this information weekly to look at potential service redesign of appropriate patient pathways, enabling further ED efficiencies and workflows with other directorates.

 

 

2.    Service Development/Strategic Planning

The Operations Lead will work closely with the Head of Medical and Emergency Operations in longer term strategic planning to deliver reductions in PET times within ED. The Operations Lead will lead out in service development initiatives within the directorate / wider hospital and work with the Directorate Management team to plan at a strategic level. The Operations Lead will work closely with the Head of Medical and Emergency operations to devise and communicate key organisational goals for the IPMs/ORBIS systems so they are utilised effectively and efficiently across the organisation.  Core elements of this process will involve:

 

 

Ø  Develop work force plan for ED with the Head of Medical and Emergency Operations by accurately estimating the needs of the Directorate and prioritising resources appropriately. 

 

Ø  Review and analysis of all ED activity, provision of regular reports and understand national and local ED KPI metrics. This should include data retrieval and analysis from BI platform of ED PET monitoring metrics on a weekly basis, to be presented to wider Directorate Management team.

 

Ø  Maintain daily operational running of the Directorate to ensure key KPI compliance is maintained and coordinate retrospective look back of KPI breaches on a weekly basis. Lookback is undertaken in conjunction with Directorate Management team.

 

Ø  Promote the effective and efficient delivery of services to patients and hospital staff. 

 

Ø  Incorporate delivery of quality and standards at all levels of the process ensuring that a whole of systems approach is taken.

 

Ø  Work closely with the Business Manager team in getting access to ‘hot clinic’ slots for patients discharged from ED out of hours (to receive sub speciality access to clinics within 1 week of discharge). This is key to improving patient experience and driving culture change within the Directorate.

 

 

3.    Project Management

Act as a project manager on specific Directorate projects incorporating the key principles of a proven project management methodology including:

·         Project Initiation.

·         Planning and Design.

·         Execution.

·         Risk and Issue Management.

·         Monitoring and Controlling.

·         Project closure ensuring benefits realisation.

Participate in the management of and contribute to the Directorates’ key project priorities and provide project management support/ mentorship to staff within the Directorate as required.

 

4.    Change Management

The Operations Lead will support, develop and manage a culture for effective change within the Directorate ensuring that change is supported, communicated and measured. Core elements will involve:

 

Ø  Definition of current state at various levels such as technology, behaviours, tools etc.

 

Ø  Developing a future state ensuring that it supports enhanced workflows, optimised staff utilisation, meets appropriate standards etc.

 

Ø  Management of the transition state which encompasses the journey from the current state to the future state. Involving and consulting with staff and other relevant groups within the Directorate and across other Directorates/ support services to gather their opinions and support for change / work initiatives.

Ø  Endeavour to build bridges and remove barriers between levels and functions through multidisciplinary working.

Ø  Identify practical opportunities to remove barriers or create new links in the interest of greater cross-disciplinary teamwork within the Directorate/Hospital.

Ø  Encourage and empower staff to initiate effective change.

Ø  Communicate, involve, enable and facilitate involvement from people, as early and openly and as fully as is possible.

Ø  Utilise process improvement methodologies such as LEAN/ PDSA cycles to support changes, measure impacts and to engage with stakeholders.

Ø  Ensure that policies and procedures governing the practices of admissions/out of hour’s teams within the IPMs/ORBIS environment are well documented and clearly understood by the wider hospital administration teams.

Ø  As required, review, update, develop, communicate and implement policies and procedures.

5.    Management of staff and staff development

The Operations Lead will from part of the Medical and Emergency Directorate reporting structure and as such will have staff reporting in to them as appropriate. The ED admin, Admissions and OOH teams will report directly to ED Operations Lead. Within this remit the Operations Lead will ensure adequate training on ORBIS and IPMs systems and cross cover arrangements can be put in place for ED admin to ensure appropriate business continuity solutions can be explored when required. Operation Lead will encourage opportunities for development, ensuring that staff’s needs are met, whilst the appropriate service is being delivered. Core element of this involves:

 

Ø  E-Management of staff and staff development.

Ø  Hospital’s Personnel policies and procedure manual.

Ø  Accountability for staff management where appropriate.

Ø  Foster the training and professional development of all staff of the Directorate.  

Ø  Promote a culture of continuous development and learning. 

Ø  Work with individuals to identify strengths and development needs.

Ø  Highlight learning opportunities and encourage staff to improve continuously.

Ø  Comply with all hospital guidelines in terms of staff management.

Ø  Ensue that Industrial Relations issues are dealt with effectively as set out in Beaumont Hospital’s Personnel policies and procedure manual.

Ø  Support staff when required with daily operations, and identification of and resolution of operating problems using a team based approach.

6.    Management of Issues and Risks

The Operations Lead will work as part of the Directorates risk/issue management team ensuring that risks/issues are identified, escalated and mitigated. Core elements of this process will involve:

 

Ø  Participate in support of the Head of Medical and Emergency operations in the Directorate Clinical Governance and Risk Management framework.

Ø  Actively work to close off identified risks.

Ø  Foresee potential problems or competing priorities within the Directorate and will take appropriate action to ensure service standards do not suffer.

Ø  Ensure the Directorate Risk Register is updated.

 

7.    Budget / Funding

Work closely with the Head of Medical and Emergency Operations to provide and to support the management of the Directorates budget on an ongoing basis, including developing an understanding of Money Follows the Patient (MFTP), Service Planning. Secure funding and development of value for money initiatives within the Directorate or as part of an organisational remit.

 

Ø  Work closely with the Head of Medical and Emergency Operations to identify non value add activity and eliminate costs existing with the directorate.

Ø  Participating in the monthly Budget Meeting to establish and implement effective controls to monitor, evaluate and report cost savings on Pay and Non Pay.

Ø  Liaise with Human Resource Department to establish and implement effective controls to monitor, evaluate and report on NCHD overtime within the Directorate.

8.    Business Intelligence / Data Analysis

Ø  Review and analysis of all ED activity, provide regular reports and understand national and local ED KPI metrics.

Ø  Data retrieval and analysis from BI platform of ED PET monitoring metrics on a weekly basis to be presented to wider Directorate Management team.

Ø  Capability to interpret data from various sources in order to establish, capacity, demand, trends, anomalies, forecasting etc on a weekly, bimonthly and monthly basis.

 

Ø  Ability to interrogate and validate current hospital or regional data, and contextualise same, utilising current data sources available.

 

Ø  Work with management information and IT in order to progress improvements in data capture, reporting, data accuracy, real time portals/ dashboards etc. when required, to ensure appropriate use of technology, to advance the quality and efficiency of service delivery within the Directorate.

 

Ø  Maintain daily operational running of the Directorate to ensure key KPI compliance is actively managed and coordinate retrospective look back of KPI breaches on a weekly basis.

 

 

 

9.    Performance Management

 

Ø  To monitor, control and report on department activity working with, and reporting directly, to the Head of Medical and Emergency Operations.

 

Ø  Implement and maintain weekly / monthly reports to the Directorate to aid compliance of the relevant KPI’s.

 

Ø  Be accountable for the effective use of resources, alerting the Head of Medical and Emergency Operations in respect of imminent matters which may impinge on effective running of the department.

 

Ø  Work collaboratively with the Head of Medical and Emergency Operations to lead initiatives in strategic planning, development and redesign of services.

 

 

 The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list.  This job description may be subject to change in the light of changing circumstances and in consultation with the post holder.

 

Selection Criteria: 

 

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.  Applications will be assessed on the basis of how well candidates satisfy these criteria.

 

Qualifications

Mandatory:

 

1.    Minimum 3 years’ experience in a healthcare management role

&nb