Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Technical Support Engineer (PT time zone)

Turnkey · Remote

Your role

As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey.

You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone.

This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience.

What you’ll do

  • Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations

  • Debug integrations across a variety of platforms and languages

  • Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution

  • Support customers in setting up and verifying integrations, including configuration, auth flows, and signing

  • Create and maintain example code, troubleshooting guides, and internal playbooks

  • Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs

  • Partner with Product and Engineering to relay feedback and insights from the field

  • Help improve internal tools and processes to scale our technical support function

What we’re looking for

  • 2–6 years of experience in a technical support, solutions engineering, or software engineering role

  • Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs

  • Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)

  • Strong problem-solving skills and comfort digging into unfamiliar systems to find answers

  • Clear, empathetic written and verbal communication

  • Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching

  • Previous experience in the crypto / web3 space

Style points

  • Experience supporting developer tools, APIs, or SDKs

  • Prior experience with customer-facing technical roles in crypto, fintech, or security products

  • Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)

  • Product-minded: you notice friction and think about how to remove it

  • Strong curiosity for how secure infrastructure and crypto key management work

What We Offer

  • Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k)

  • Paid parental leave

  • Unlimited PTO (and we will force you to take time off!)

  • $3,000/yr learning and development budget to attend industry conferences

  • Multiple team offsites per year

  • Macbook Pro laptop

  • Lunch stipend

Ready to join us on this journey? Email us at [email protected] with your LinkedIn profile and a short overview of why you'd be a great fit for Turnkey.

Turnkey is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.