Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Engineer, Client Service Desk

Ttecdigital · Hyderabad

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Job Description

Position Title

IPT Senior Escalation Engineer. 

Practice

Cisco Managed Services

Location

Hyderabad

 

Position Purpose

 

As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

 

We are currently seeking an experienced IPT Senior Escalation Engineer.  In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise and Unified Communications product suites. You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:

•            SIP protocols

•            Voice Gateway support and administration

•            Cisco CUBEs

•            ICM (IPCC, CVP and CTIOS) support and administration (Optional)

•            IP Telephony Solution Design and support

•            Oracle ACME SBC support and administration (Optional)

 

Preferred Technical skills and Experience:

 

•            5  years’ experience configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS) and Oracle ACME.

•            Strong experience troubleshooting Cisco Voice Gateways and Oracle ACME SBCs.

•            UCCE (IPCC) Enterprise script, design, deployment and/or support experience

•            SIP deployment and support experience

•            Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols

•            Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling and VoIP infrastructures

•            Experience configuring and troubleshooting Voice Gateways and SBCs.

•            SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful

•            Cisco Emergency Responder (CER)

•            Leadership & Certifications:

·             Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc.,)

•            Excellent documentation, presentation, and problem-solving skills

•            Excellent communication skills and client-facing skills

•            Provide mentoring and support to junior support staff members

•            VOSS support and administration (Optional)

 

Job Description

Position Title

IPT Senior Escalation Engineer. 

Practice

Cisco Managed Services

Location

Hyderabad

 

Position Purpose

 

As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

 

We are currently seeking an experienced IPT Senior Escalation Engineer.  In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise and Unified Communications product suites. You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:

•            SIP protocols

•            Voice Gateway support and administration

•            Cisco CUBEs

•            ICM (IPCC, CVP and CTIOS) support and administration (Optional)

•            IP Telephony Solution Design and support

•            Oracle ACME SBC support and administration (Optional)

 

Preferred Technical skills and Experience:

 

•            5  years’ experience configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS) and Oracle ACME.

•            Strong experience troubleshooting Cisco Voice Gateways and Oracle ACME SBCs.

•            UCCE (IPCC) Enterprise script, design, deployment and/or support experience

•            SIP deployment and support experience

•            Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols

•            Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling and VoIP infrastructures

•            Experience configuring and troubleshooting Voice Gateways and SBCs.

•            SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful

•            Cisco Emergency Responder (CER)

•            Leadership & Certifications:

·             Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc.,)

•            Excellent documentation, presentation, and problem-solving skills

•            Excellent communication skills and client-facing skills

•            Provide mentoring and support to junior support staff members

•            VOSS support and administration (Optional)

 

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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