Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Client Manager, Employee Benefits

Themjcos · Phoenix, Arizona

 

SUMMARY

Deliver expert consultation and outstanding service to Employee Benefits clientele. Responsible for helping clients navigate their benefit needs with short- and long-term solutions through planning, evaluating, implementing and managing employee benefits.

 

ESSENTIAL FUNCTIONS

  • Provide day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility
  • Lead the renewal and marketing process, including preparing and distributing RFP packets
  • Analyze and view proposals; provide recommendations to the Sales/Consulting team
  • Work with Consultant in the preparation of new and renewal service contracts
  • Verify receipt of final client contract from carrier/TPA/vendor; review final contract to ensure reflection of negotiated terms
  • and accuracy of data
  • Coordinate plan design changes, contract changes and carrier changes
  • Review and maintain executed client contracts, plan documents, SPDs, Business Associate Agreements and amendments
  • Develop and maintain productive relationships with key personnel at TPAs, carriers and vendors; service as primary internal
  • contact for service needs
  • Work with Health Risk Management team in the analysis of claims data and development of additional value-add reporting
  • Ensure information in Benefit Point is up-to-date and accurate

 

TECHNICAL FUNCTIONS

  • Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint)
  • Familiar with the use of an Agency Management System and Document Management System

 

REQUIRED EXPERIENCE

  • Preferred minimum of 5+ years of experience with client-facing customer service and/or marketing with an in-depth knowledge of the insurance brokerage business; preferably with self-funded benefit plans, medical stop loss and ancillary coverages
  • Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently
  • Excellent verbal and written communication skills; professional presentation skills

 

REQUIRED EDUCATION/CERTIFICATION

  • Bachelor’s Degree preferred
  • Life & Health License