Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Service Systems & Operations Manager

Tesco · GB

As a Service & Operation Manager you build and maintain a strong service and operations team capable of delivering excellent services to Tesco's customers and colleagues. You also ensure that high service availability is maintained by resolving or responding to support issues quickly. In Data Platforms we manage complex ecosystem of 3rd party products and Open Source frameworks that power Big Data platform, Data Warehouse and middleware. We design, build and operate systems from HW through to the SW frameworks that are then used by tenants to build their solutions. Our current estate covers c. 2000 servers.

This role is based in Prague, Czechia. We currently operate on a hybrid model, meeting in our office three days a week.

You are responsible for incident management, request fulfilment, systems monitoring, service introduction, customer / stakeholder engagement and acts as a further escalation point in the system. You represent Service and Operations across all of Tesco Technology and with suppliers, and provide oversight / governance over Project transitions and Service Introductions for Service and Ops. You continually aim to make services and internal processes efficient by driving improvements, and you employ process driven incident and service management techniques to ensure the smooth functioning of operations.

  • Manages day to day functioning of Service & Operations team while maintaining high standards in customer service.
  • Maintains high availability of systems by implementing robust processes to detect and resolve incidents early, employing effective problem management techniques in accordance with defined priorities.
  • Demonstrate high degree of ownership and provide support for significant/major incidents.
  • Ensures changes to IT systems are well understood coupled with risk / impact assessment and dependencies for communication to relevant parties.
  • Collaborates effectively with internal teams and external suppliers to improve resolution times where possible.
  • Leverages various source of information in conjunction with analytics to continually improve service and overall customer experience.
  • Co-relate risks and issues for various systems within the support boundaries.
  • Drives down operational costs while striving to maximise on efficiency of Operations.
  • Perform staff scheduling to ensure 24*7 coverage of Services and Operations.
  • Define smart objectives aligned to organisational priorities for supporting performance evaluations, promotion and hiring.
  • Creates an environment for learning and development to foster talent and promote innovation while practising inclusivity.
  • Provide leadership by projecting a positive attitude, and being a role model for personnel development.

  • Manage resource and stakeholder expectations across multiple high priority initiatives.
Operational skills relevant for this job:

  • Service management
  • Monitoring and operations
  • Process automation
  • Data analytics and reporting
  • Operational efficiency
  • Market Knowledge (Service & Operations)
  • Supplier performance management
  • Core Technology
  • Product Methodologies
  • Retail Technology Awareness
  • Communication & Influencing
  • Strategic Thinking & Problem Solving
  • Finance & Procurement
  • Embracing and Enabling Change
Experience relevant for this job:

Skills as demonstrated by Senior Systems Analyst, Lead Systems Analyst (or equivalent)
Tesco Technology was established in Prague to support Tesco’s retail business in Central Europe and across the Tesco Group. What began as a regional center over 25 years ago has evolved into a modern, forward-thinking team, driving innovation and digital transformation throughout the region. 
 
With operations in the UK, Ireland, India, Hungary, Poland, and the Czech Republic, we’re committed to delivering great value to our customers every day. 
 
Let’s {code} the future together at {Tesco Technology}!