Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Communication & Workflow Specialist

Tennr · Remote

Company Description

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Role Description

As a Communication & Workflow Specialist, you will play a critical part in designing, implementing, and optimizing automated phone-based workflows that support healthcare operations. You’ll work closely with customers to translate their existing manual call processes into structured, high-quality automated workflows. This includes defining call scripts, providing best practice recommendations, ensuring compliance, and driving quality assurance before and after launch.

This role is ideal for high performing professionals who have a background in healthcare operations / communication and enjoy improving processes through technology.

Responsibilities

  • Design and develop call scripts for new automated use cases

  • Partner directly with customers to understand and map their current phone-based workflows

  • Translate customer workflows into structured, compliant automated call flows

  • Define key inputs, outputs, escalation paths, and expected outcomes for each workflow

  • Recommend best practices to improve operational efficiency, outcomes, and recipient experience

  • Lead QA testing efforts to ensure accuracy and reliability prior to customer go-live

  • Support customer implementations and go-lives to ensure successful deployment

Candidate Qualifications

  • 5+ years in healthcare operations or patient-facing workflows

    • Direct experience making or managing patient-facing phone calls. Experience with texting is strongly preferred

  • Strong understanding of healthcare compliance considerations, including HIPAA, patient communication boundaries, and consent requirements.

  • Strong process ownership and attention to detail

  • Hands-on experience designing or improving workflows, including breaking down real-world processes into structured steps, decision trees, and defined outcomes, translating them into clear, conversational scripts, and participating in or owning QA and/or UAT processes to validate accuracy.

  • Comfortable leading working sessions with customers, including gathering requirements, defining workflows, and guiding decisions while balancing best practices and customer needs.

  • Willingness to learn and operate within new platforms and tools


Why Tennr?

  • Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.

  • Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.

  • Build Relationships: collaborate and connect with like-minded, driven individuals

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