Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

People Operations Generalist

Synthflow · Berlin

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

  • Over 5 million hours of contact center operations saved

  • 35% more calls answered compared to non-AI operators

  • 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About the Role

As a People Operations Generalist at Synthflow, you’ll take end-to-end ownership of our people processes— ensuring that everything from onboarding to offboarding runs smoothly, efficiently, and compliantly. You’ll be the go-to person for all things People Ops, combining hands-on execution with process improvement and automation.

While your main focus will be Europe, your work will also support our globally distributed team. You’ll partner closely with our Finance, Legal, and Leadership teams to make sure our people operations scale alongside our growth — staying compliant, efficient, and employee-centric.

This role is ideal for someone who thrives in a fast-paced, high-ownership environment, enjoys juggling a wide range of operational tasks, and wants to play a key role in shaping an exceptional employee experience at a growing AI company.

What You’ll Do

  • Run the employee lifecycle end-to-end: onboarding, contract management, payroll inputs, benefits administration, and offboarding.

  • Act as the main point of contact for employees and managers on people operations, policy, and process questions.

  • Ensure compliance with German labor law while supporting operations and compliance across other locations.

  • Coordinate with Finance and Legal on employment changes, vendor management, and policy updates.

  • Own HR systems and data accuracy (HRIS sanity, benefits, leave management).

  • Run payroll in partnership with our external providers and internal stakeholders.

  • Support workplace operations at our Berlin HQ, fostering a great employee experience on-site and remotely.

  • Keep our people documentation up-to-date: maintaining internal resources, templates, and employee knowledge bases.

  • Drive operational excellence: support the broader People & Ops team by streamlining tools, workflows, and communications.

What You’ll Bring

  • 3-4 years of experience in People Operations, HR Administration, or similar roles, ideally in a startup or scale-up environment.

  • 1–2 years of hands-on experience running payroll processes across multiple countries (Germany, UK, and the Netherlands), including vendor coordination and reconciliation.

  • Strong understanding of different employment types and contract structures (full-time, freelance, fixed-term, working student) and how they impact payroll, compliance, and benefits.

  • A proven ability to build and maintain a strong remote culture, ensuring engagement and cohesion across distributed teams.

  • Experience in stakeholder management, especially working closely with Team Leads to support workforce planning, headcount tracking, and role changes.

  • Solid grasp of German employment law and HR compliance, with familiarity in other European regulations being a plus.

  • Proficiency with HR systems and digital workflows (e.g. Hibob, Deel, Personio, or equivalent tools).

  • A structured, detail-oriented approach — you can juggle multiple processes, stay organized, and maintain accuracy under pressure

  • Genuine interest in people operations, automation, and scalable processes that make work smoother and more human.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.

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