Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Scaled Customer Success Manager

Synthesia · Austin

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

  • Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers

  • Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks

  • Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments

  • Achieve customer goals and address concerns in short-term interactions

  • Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups

  • Contribute to the creation of scaled CS playbooks and email sequences to drive user activation

  • Follow the scaled CS practices and strategy for each customer based on data analysis and the customer's needs

  • Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours

  • Use data to identify risk or opportunity and segment a large book of business

  • Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions

  • Represent the voice of the customer and influence the product development roadmap

  • Work closely with Finance and Legal teams to ensure all contracts are accurate

About you:

  • 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization

  • Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc.

  • Consistent track record of achieving personal and team goals

  • History of thriving in a rapidly-changing environment

  • Ability to grow business in a strategic manner, i.e. process oriented Experience managing a large volume of accounts

  • Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms

  • Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills 

Compensation: We're expecting to pay up to $150,000 OTE for this role, based on your experience and capabilities as evaluated during the interview process.

Hybrid: Must be willing to come in the office in NYC or Austin, TX. 

Benefits:

🏝 PTO & Holiday Entitlement Policy

✈️ Work from Abroad

🤝 Team Meet ups & Company Socials

🏡 Work From Home Budget

💸 Referral Scheme

👶 Enhanced Parental Leave