Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Credit Manager - PayGo Phones

Sunking · Kenya

Job Location: Nairobi, Kenya

About the Role

The Credit Manager - PayGo Phones Kenya is a field-based position within the Global Risk and Credit team. The role focuses on overseeing credit and related risk areas within the PAYGo business in Kenya. It involves shaping, implementing, and maintaining effective credit risk controls and operational practices to strengthen portfolio quality and regulatory adherence.

What you will be expected to do:

Portfolio Performance Oversight
  • Review portfolio performance to identify customers showing early signs of repayment difficulties through data review and direct field engagement.
  • Track portfolio risk indicators and ensure timely escalation and visibility.
  • Produce consistent and accurate portfolio performance and risk indicator reports.
  • Monitor regional, area, and product-level trends and recommend corrective actions to address emerging risk exposures.
Audit & Compliance
  • Carry out internal reviews to identify gaps across credit-related processes, including underwriting, collections, onboarding, repossession, and customer detail updates.
  • Confirm alignment with internal policies and regulatory requirements.
  • Document findings clearly and outline practical risk mitigation actions.
Collections & Field Interventions
  • Apply preventative collection approaches, including KYC and onboarding practices that enhance customer quality.
  • Design and roll out field-informed collection approaches in partnership with field teams to improve recovery outcomes.
  • Evaluate existing policies and their portfolio impact, proposing updates informed by market conditions and field insights.
  • Improve portfolio segmentation by aligning customer buckets with appropriate ownership models and recommending adjustments where required.
Pilot & Initiative Management
  • Oversee field pilots to ensure they are tracked, documented, and measured against defined success criteria through engagement with relevant teams.
Fraud Case Oversight
  • Ensure reported fraud cases are reviewed promptly and resolved within established timelines.
Reporting & Documentation
  • Compile structured field reports covering data summaries, operational observations, and process documentation.
  • Maintain consistency and accuracy in risk and portfolio performance reporting.
  • Conduct market and sector research and translate findings into recommendations that strengthen Sun King’s market position across sales and collections.

You might be a strong candidate if you have:

  • Bachelor’s degree in Finance, Risk Management, or a related business discipline.
  • 10+ years of relevant experience within credit, risk, audit, or data-focused functions, including at least 5 years in a people or operational oversight capacity.
  • Professional certification in Credit Management, Statistics, Data Science, Computer Science, or a related field is an advantage.
  • Practical exposure to data gathering and field-based assessments.
  • Strong planning, organisation, and attention to detail.
  • High adaptability, flexibility, and comfort operating in dynamic environments.
  • Structured problem-solving approach with the ability to translate complex issues into practical actions.
  • Ability to guide teams and influence operational improvements through clarity and direction.
  • Clear and assured written and verbal communication skills.
  • Strong stakeholder engagement skills, with the ability to work constructively across teams.
  • Willingness to spend approximately 70% of time in the field.
  • Demonstrates discretion, ethical judgment, and appropriate handling of restricted information.

What Sun King offers

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
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