OUR ORIGIN STORY 🎂
In 2011 SkySlope started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our close to 150 employees are spread all across the United States. Those 150 employees support close to 300,000 users across 5,000 offices nationwide and now in Canada as well. Included in that is 8 out of the 15 largest Real Estate Brokerages in the nation.
But, despite being happy with what we’ve achieved we know that as industry leaders in our space there’s a lot of work left to be done. All of the growth and success that has happened is a result of us obsessing over building cutting edge software that makes the Real Estate world a better place. We know this only happens by hiring people who don’t just come up with out of the box ideas but hiring people who actually see those ideas through and bring them to life. As we’ve grown, we’ve been fortunate enough to hire plenty of people who possess that quality and realize it’s equally important to hire people who can pair that skill with empathy, collaboration, and a keen sense of urgency. If you’re looking to join a company where you can have real impact and surround yourself with an incredible team of people then look no further.
SKYSLOPE’S CORE VALUES 💪🏻
These are the principles that helped us get to where we are and they are the principles that will guide us to where we want to go in the future. You can apply them to your professional life, your personal life, to any business and any situation. In no specific hierarchy, our core values are:
Awareness | Execution | Obsession | Ownership | Humility | Radical Candor | Urgency | Greatness | Inches I Fun
THE JOB 💻
As SkySlope's newest Customer Support Technician, you'll be responsible for providing exceptional customer, technical, and product support to customers in pursuit of making life better for every real estate agent, broker and service provider. Specifically, you'll be responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system.
Our Customer Support Team operates on a 24/7 basis 364 days out of the year, including all major holidays. Each team member is assigned to a 4x10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.
THE JOB 💻
As SkySlope's newest Customer Support Technician, you'll be responsible for providing exceptional customer, technical, and product support to customers in pursuit of making life better for every real estate agent, broker and service provider. Specifically, you'll be responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system.
Our Customer Support Team operates on a 24/7 basis 364 days out of the year, including all major holidays. Each team member is assigned to a 4x10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.
Medical Insurance – Company pays flat dollar amount towards premium
There are 3 plan options
Our Medical Insurance plans are provided through United Healthcare
The United Healthcare HMO is only offered to California residents
Eligibility begins 1st of the month following date of hire
Per Paycheck (24 pay periods a year)
Employee costs per tier are as follows:
UHC HDHP/HSA
UHC HMO (CA residents only)
Dental Insurance – Company pays 75% of monthly premium only on Base Plan
This PPO plan is administered through Principal
Eligibility begins 1st of the month following date of hire
Principal Dental Base Plan
Vision Insurance – Company pays 100% of monthly premium
This plan is administered through Principal (VSP choice network)
Eligibility begins 1st of the month following date of hire
Basic Life and AD&D Insurance (with additional Voluntary Plans available) – Company paid plan with a guarantee issue amount of $25,000.
Plan is administered through Principal
Eligibility begins 1st of the month following date of hire
Pricing varies for additional coverage, based upon age, coverage and dependent classification
Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being. Plan is administered through Principal Eligibility begins 1st of the month following date of hire
Pricing varies, based upon age
Voluntary Accident insurance- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is injured due to an accident.
Voluntary Hospital Indemnity- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is admitted to the hospital
Voluntary Critical Illness- Optional plans available to purchase to help with your expenses if you or a covered family member is diagnosed with a covered critical illness. Pricing varies, based upon age
Flexible Spending Account – A tax savings account you put money into that you use to pay for certain out-of-pocket health care and dependent care costs. Plan is administered through Discovery Benefits Eligibility begins 1st of the month following date of hire, if you sign up by the 25th of the month
Health Savings Account (HSA)– A tax savings account for employees enrolled in a High Deductible Health Plan. You can put money into this account to pay for certain out-of-pocket health care costs
Plan is administered through Discovery Benefits
Eligibility begins 1st of the month following date of hire, if you sign up by the 25th of the month
Must be enrolled in the UHC HDHP/HSA medical plan with SkySlope to be eligible
SkySlope contributes $300 to an individual HSA and $600 to a family HSA
