Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Service Specialist Shenzhen

Shypple · Shenzhen, Zhejiang, Provincie, China

Are you a proactive problem-solver with a passion for logistics? Do you thrive in a fast-paced environment and enjoy working closely with clients to ensure smooth and efficient shipments? Then this might be the job for you!

Read more below or apply via the “apply for this job” button!


About Shypple

Shypple makes shipping simple.
With our easy-to-use platform and expert services, we are simplifying the complex world of logistics and providing our customers with a seamless shipping experience.

Our platform acts as a centralized dashboard, offering real-time visibility on every aspect of the supply chain and includes a wide range of features such as booking, planning, delivery, and communication possibilities.
As a digital service provider, we are revolutionizing the logistics industry by bringing ease, accountability, and efficiency to the supply chain while lowering hassle, communication, and costs.
We believe that the perfect solution to disrupting a traditional industry is a smartly developed system combined with a high-quality customer experience.


Your role as Customer Service Specialist
As a Customer Service Specialist at Shypple, you will play a crucial role in ensuring the smooth and efficient movement of goods from point of origin to destination. You will be the key link between our clients, carriers, and internal teams, working collaboratively to coordinate and manage the logistics of shipments. Your attention to detail, problem-solving skills, and dedication to customer satisfaction will make a significant impact on our operations and success.

What you’ll be doing

  • Manage daily shipments for your customer portfolio, including scheduling pickups and deliveries;

  • Ensure accurate job costing and timely invoicing for shipments;

  • Handle bookings, allocate them in the Shypple platform, and manage operational processes at the origin;

  • Maintain strong relationships with shippers and ensure smooth coordination between them and Shypple;

  • Account management for your portfolio of customers.

Requirements

We ask

  • Experience in the freight forwarding industry;

  • Good verbal and written communication skills in English;

  • You have a problem-solving mindset and you are a collaborative team player;

  • Strong time management skills and stress-resistant to handle multiple tasks and prioritize effectively in a fast-paced environment;

Benefits

  • Attractive remuneration;

  • The opportunity to be a part of a great adventure where you can grow, develop, and get the best out of yourself;

  • A great work environment that is supportive and encourages collaboration and responsibility, and where you can make a significant impact.

Interested?
You can apply by clicking on the ‘apply now’ button on our website. You will hear from us within one week. If you get selected for the first round, we will explain the next steps of our recruitment process.

If you have any questions related to this vacancy, please send an e-mail to [email protected].