Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Success Manager - WMS

Shiphawk · Remote

Customer Success Manager (WMS-Focused)

Location: Remote or Hybrid (U.S.)
Department: Account Management & Customer Success
Reports to: Director of Account Management & Customer Success

About ShipHawk

ShipHawk is a leading warehouse and fulfillment software platform that helps high-volume shippers automate packing, optimize shipping decisions, and streamline logistics operations. Our WMS and TMS solutions enable modern operations teams to ship faster, reduce costs, and scale with confidence.

Role Overview

We are hiring a Customer Success Manager with deep Warehouse Management System (WMS) experience to support and grow a portfolio of operationally complex customers.

This is not a generalist SaaS CSM role. You will work directly with warehouse operations, fulfillment, and logistics teams and must understand how WMS systems operate in real-world environments.

You will act as a trusted advisor to operators, ensuring customers fully adopt ShipHawk’s WMS and TMS solutions and achieve measurable operational outcomes.

What You’ll Do

  • Own post-implementation relationships with customers operating WMS-driven fulfillment environments
  • Drive adoption and optimization of ShipHawk’s WMS and TMS workflows (order routing, picking/packing, shipping logic)
  • Lead discussions on warehouse operations, operator training, and success planning with a focus on warehouse processes
  • Conduct business reviews tied to operational KPIs (throughput, pick/pack efficiency, shipping cost optimization)
  • Proactively identify risks in customer operations and implement action plans to improve retention
  • Partner with Account Managers on renewals and expansion opportunities grounded in operational value
  • Act as the voice of the customer to Product and Engineering, especially around warehouse workflows and system integrations
  • Translate customer operational goals into measurable system outcomes
  • Analyze usage data and operational metrics to guide customer engagement

What You Bring (Required)

  • 3–6+ years of experience working with Warehouse Management Systems (WMS) in a Customer Success, Implementation, Operations, or Account Management capacity
  • Direct experience supporting or operating in warehouse, fulfillment, or logistics environments
  • Strong understanding of core WMS workflows (receiving, inventory management, picking, packing, shipping)
  • Experience working with operational stakeholders (warehouse managers, ops leaders, supply chain teams)
  • Ability to diagnose issues in real-world warehouse processes, not just software usage
  • Strong consultative and relationship management skills
  • Ability to manage multiple complex accounts and priorities

Preferred Experience

  • Experience with multi-node fulfillment, 3PLs, or high-volume eCommerce operations
  • Familiarity with TMS, ERP, and carrier integrations
  • Implementation or onboarding experience for WMS or logistics systems
  • Experience in high-growth SaaS environments

Success in This Role Looks Like

  • Customers achieve measurable improvements in warehouse efficiency and shipping performance
  • Strong product adoption across WMS workflows, not just surface-level usage
  • Early identification and mitigation of operational risks
  • High retention and expansion driven by demonstrated operational value
  • Customers view you as a trusted advisor for fulfillment and warehouse operations, not just software

Why ShipHawk

  • High-impact role supporting mission-critical logistics and warehouse software
  • Clear ownership model between Customer Success and Account Management
  • Competitive compensation, equity, and benefits
  • Flexible, remote-friendly work environment

AI Expectation

At ShipHawk, AI is infrastructure, not an experiment. Every role is expected to actively use AI tools to redesign workflows, automate repeatable tasks, and build scalable systems that increase impact.

Compensation & Benefits

  • Pay range: $75,000 – $100,000
  • Fully paid Medical, Dental, Vision
  • 401k
  • Life Insurance
  • Stock Options
  • Unlimited PTO & Flexible Schedule
  • 11 Paid Holidays
  • Paid Leave

Equal Opportunity

ShipHawk is an equal opportunity employer and welcomes applicants from all backgrounds.