Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Administrative Director of Patient Services

Animalmedicalcenter · 510 East 62nd Street, New York, NY 10065

DEPARTMENT: Client Services  

Reports to: LVT Senior Director of Medical Services 

The Administrative Director of Client Services & Clinics is a veterinary professional responsible for overseeing the complete client experience within the hospital — from first contact to discharge. This includes leadership of client service representatives, patient flow, as well as direct oversight of the admission and release of hospitalized patients to ensure both medical accuracy and compassionate communication. 

Working closely with the clinical and administrative leadership teams, this role ensures the highest standards of client communication, workflow efficiency, and patient handling at all client touchpoints. This is a hybrid clinical-administrative leadership role suited for an experienced veterinary professional with strong communication, management, and operational skills. 

Minimum Qualifications 

  • Strong understanding of veterinary workflows, veterinary practice management and client communication best practices.
  • Proven ability to lead teams in a fast-paced, emotionally dynamic environment.
  • Exceptional written and verbal communication skills. Background in staff training, SOP development, and workflow optimization.
  • Proficiency with veterinary or healthcare EMR systems 
  • NYS veterinary technician’s license preferred
  • CVPM certification preferred 

Education: 

  • Associate or Bachelor’s degree in Business Administration, Healthcare Administration, or Veterinary Technology from an AVMA accredited school. 

Experience:  

  • 5+ years of management experience in an emergency or specialty veterinary hospital, or healthcare administration with leadership experience preferred. 

Duties and responsibilities 

  • Lead all client-facing services including client service representatives (CSRs), intake, and discharge processes.
  • Ensure exceptional customer service and communication across all touchpoints.
  • Handle escalated client concerns and sensitive cases with professionalism and empathy.
  • Collaborate with the medical team to maintain accurate and timely client updates.
  • Supervise and standardize the intake and release procedures for all hospitalized patients.
  • Ensure all medical and client-facing documentation (treatment estimates, authorization forms, prescriptions, discharge instructions) is complete and accurate.
  • Train and oversee staff involved in patient admissions, ensuring proper communication of patient status, care plans, and financial estimates.
  • Act as a liaison between the medical team and the client service team to ensure consistency and clarity in patient care communication.
  • Manage,
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