Receptionist – Hospitality & Office Services

📍 Miami, Florida, United States
On-site

SPS Global is seeking a professional and service-driven Receptionist to support on-site operations in New York, NY. This hybrid role combines front desk management with hospitality and office services support to ensure a seamless workplace experience for employees, clients, and visitors.

The ideal candidate thrives in a fast-paced corporate environment, demonstrates strong attention to detail, and consistently delivers a 5-star customer experience while maintaining professionalism and operational efficiency.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

---

What You’ll Do

Reception & Concierge Services

• Provide 5-star customer service to employees, clients, and VIP visitors

• Answer and route incoming calls professionally and efficiently

• Greet visitors, log them into the system, and ensure compliance with corporate policies (including NDA requirements)

• Activate temporary badges, manage access cards, and escalate security concerns when necessary

• Maintain a neat, organized, and professional front desk area

• Train backup personnel on front desk procedures and policies

Hospitality & Meeting Support

• Stock and inventory food and beverages for meetings and events

• Replenish barista, pantry, kitchen, and conference room areas

• Set up and break down conference rooms for meetings and onsite events

• Order catering and assist with meeting coordination logistics

• Ensure hospitality areas remain clean, organized, and presentation-ready

Mail & Office Services Support

• Assist with sorting and distributing mail

• Receive and track packages; notify employees of deliveries

• Provide mail and office services coverage as needed

• Monitor office supplies and assist with light administrative support

• Perform minor facility support tasks and light cleaning as required

Operational & Service Excellence

• Build professional relationships with clients and internal teams

• Maintain professionalism and composure when handling sensitive situations

• Proactively seek additional tasks during downtime

• Support cross-functional office services operations as needed

---

What We’re Looking For

Required

• High School Diploma or equivalent

• 1–3 years of experience in reception, administrative, hospitality, or concierge roles

• VIP client management

• Strong verbal and written communication skills

• Proficiency in Microsoft Office Suite and ability to learn new systems (PC/Mac, multi-line phones, MFDs)

• Excellent organizational and time management skills

• Ability to multitask and prioritize effectively

• Professional appearance and adherence to company policies

• Ability to work assigned hours as determined by manager

Preferred

• Experience supporting hospitality or corporate meeting environments

• Experience with badge systems or visitor management platforms

---

Competencies

• Client-focused with strong customer service orientation

• High integrity and confidentiality

• Strong organizational skills and attention to detail

• Adaptable and flexible in dynamic environments

• Ability to work independently and autonomously

• Proactive, task-driven mindset

• Effective collaboration with internal and external stakeholders

---

Physical Requirements

• Ability to lift or move packages up to 40 lbs.

• Ability to walk, bend, kneel, stand, and sit for extended periods

• Manual dexterity for operating office machinery

• Ability to use a computer monitor and keyboard for extended periods

• Vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment

Travel:
None or negligible

---

What We Offer

Career Growth: Opportunities to expand skills across reception, hospitality, and office services operations.

Learning & Development: A culture that promotes continuous learning and professional growth.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

---

Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.