Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Support Engineer (Remote Contractor, Latin America)

Rutter · Remote

Role Description

Rutter is the leading B2B2B unified API company that helps fintechs and banks integrate with SMB financial data. Our platform powers the next generation of embedded finance by connecting to accounting, commerce, banking, and payments systems so fintechs can build products that save SMBs time and money.

We are backed by a16z, and our customers include industry leaders such as PayPal, Capital One, Mercury, Parafin, Airwallex, and Payoneer. We also have a growing partner ecosystem that includes Intuit, Sage, Walmart, Taktile, Oscilar, and many others. Our infrastructure supports some of the most innovative fintech and banking products in the market today and is used by millions of SMBs.

We are looking for a dedicated technical support engineer, who would in part own providing technical support for all our customers. You’d be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers. We want someone who is a stickler for attention to details and someone who is not satisfied until a problem is well solved. There are lots of interesting and problems to solve here. Almost too many. As such, you’d be provided space to spread your wings and go for reach goals that interest you beyond your primary responsibilities.

Role Responsibilities

  • Your main responsibility will be to help handle the first level of technical support for all of our customers.

  • You will investigate, resolve, and/or triage incoming support tickets in a timely manner during business hours in Eastern Standard time (9am-5pm), and urgent issues from some select enterprise customers at all times.

  • You will join a nighttime oncall rotation (5pm - 1am) in Eastern Standard time on weekdays only (Monday - Friday) to provide support for urgent issues as needed.

  • You will collaborate with product, engineering and the broader organization to improve our customers' experience with Rutter.

  • You may work on internal tooling, small coding changes, and other support-oriented side projects that will improve our support process.

What You Need to be Successful

  • Must have high level of english proficiency

  • Must be comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API.

  • Must be able to read and/or write workable code (non-production quality - our support engineers often look at simple code for debugging customer issues) in a high-level language like python, typescript, or ruby.

  • Must be proficient in SQL.

  • Love working with customers and helping them be successful.

  • Love asking lots of questions.

  • Have a high attention to detail and are able to take a step back from individual tickets to look at the bigger picture.

  • Experience in Technical Support or Software Engineering

What you'll get:

  • A fast-paced, collaborative environment

  • Generous paid time off, quarterly company-wide recharge days, and a wellness stipend