Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Service Advisor

Rush Enterprises · San Diego, California

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

 

Rush Truck Centers opens the door to the world of opportunity.  We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird.  We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

 

Responsibilities:

  • Gather customer complaint details and expectations.
  • Perform vehicle walk around inspection, verify vehicle information.
  • Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
  • Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
  • Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
  • Establish “promised time” based on shop workflow, communicate with foreman.
  • Establish customer’s method of payment. Obtain credit approval, if necessary.
  • Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

 

Basic Qualifications:

  • High school diploma or general education degree (GED).
  • One year service experience; or equivalent experience and/or education.
  • Appropriate manufacturer training.
  • Valid CDL license.
  • Driving record that will allow insurability by the company’s carrier.

 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.


Minimum Pay Rate

USD $23.00/Hr.
Maximum Pay Rate

USD $27.00/Hr.

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

 

Rush Truck Centers opens the door to the world of opportunity.  We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird.  We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

 

Responsibilities:

  • Gather customer complaint details and expectations.
  • Perform vehicle walk around inspection, verify vehicle information.
  • Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
  • Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
  • Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
  • Establish “promised time” based on shop workflow, communicate with foreman.
  • Establish customer’s method of payment. Obtain credit approval, if necessary.
  • Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

 

Basic Qualifications:

  • High school diploma or general education degree (GED).
  • One year service experience; or equivalent experience and/or education.
  • Appropriate manufacturer training.
  • Valid CDL license.
  • Driving record that will allow insurability by the company’s carrier.

 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

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