Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Emergency Dispatch Shift Lead

Rescue · Nairobi, Nairobi, Kenya

The company

At Rescue.co, we build technology that saves lives.

Every day, our dispatch systems connect people in urgent need with medical, security, and roadside assistance - faster, smarter, and with more reliability than ever before. Today, our platform coordinates the largest network of ambulances, security, airevac and roadside responders in East Africa.

We’re looking for passionate team members to help design, build, and scale the core systems and keep our operations running smoothly in a high-pressure, high-impact environment. If you thrive on meaningful challenges, love crafting reliable tech systems, or love the thrill of running fast-paced, high-impact operations - and if want to be part of a team that impacts lives every day - we’d love to hear from you. 

 

The Role

As an Emergency Dispatch Shift Lead, you ensure the smooth and efficient running of operations during assigned shifts. This role supports the Dispatch Centre Manager by overseeing daily performance, maintaining service levels, and ensuring exceptional customer experiences. The Shift Lead provides guidance and problem-solving support to dispatchers in real time.

The Shift Lead will work in a high-pressure, fast-paced environment that requires swift decision-making and adaptability. They should be prepared to handle emergencies, provide leadership, and ensure smooth operational transitions between shifts.

This role is critical in maintaining Rescue.co’s commitment to delivering exceptional service and operational excellence. The Shift Lead will play a pivotal part in achieving organizational goals while fostering a collaborative and high-performing team culture.

Role Responsibilities

  • Ensure quality and protocol compliance: Monitor all dispatch interactions to confirm that scripts, tone, and customer service standards are consistently followed.
  • Ensure operational excellence by tracking key performance indicators: These include but are not limited to response times, time to wheels moving, time-to-dispatch, call-handling duration, and case accuracy, and proactively escalating deviations from standards.
  • Maintain customer satisfaction: Coach dispatchers in real-time to improve on every call.
  • Monitor live cases: Track all active cases to ensure providers are responding promptly and that service-level expectations are met.
  • Identify and escalate issues: Immediately escalate any complex, high-touch, or challenging cases to the Medical Dispatcher or senior leadership on duty.
  • Guarantee data accuracy: Verify that every case is fully documented and accurate in real time, targeting 100% data completion and correctness per shift.
  • Conduct shift handover: Ensure shift handover reports are complete, detailed and properly communicated to the incoming team.
  • Communicate proactively: Maintain fast, clear communication with dispatchers, providers, and internal teams across phone, WhatsApp, Slack, and email.
  • Promote smooth operations: Support team coordination, resolve minor shift challenges quickly, and ensure a positive working rhythm throughout the shift.

Requirements

  • A background in call center operations or a high-volume customer service role.
  • Proven experience in team supervision.
  • Strong listening and communication skills in English and Swahili. Additional languages are a big bonus!
  • A love of technology and comfort using a suite of technology systems, from our in-house Computer Aided Dispatch platform to other communication platforms. 
  • The ability to multitask and manage several live cases simultaneously with speed and accuracy.
  • The ability to problem-solve in the moment to meet demanding and ambitious service goals. Excellent attention to detail and a passion for data quality.
  • A typing speed of at least 35 WPM.
  • The ability to motivate and coach team members under pressure.
  • Open to work day and night shifts.
  • Must live in Lower Kabete or its environs.

 

How to Apply

Please submit a one-page PDF CV. Ensure that you highlight the most relevant experiences within a single page. We will not review CVs longer than one page. 

Rescue.co is an equal opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive workplace where everyone belongs. We welcome your application.

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