Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Contractor Success Manager

Realm · Marina Del Rey, CA

About the Role

We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.

Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment.

Responsibilities

Contractor Book of Business Management

  • Own and manage a portfolio of contractors, ensuring they meet Realm’s quality, performance, and compliance standards.

  • Monitor contractor SLAs, including response times, acceptance rates, communication quality, and customer satisfaction.

  • Conduct regular business reviews to ensure contractors remain in good standing and aligned with platform expectations.

  • Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm.

Operational Oversight & Payments

  • Track key operational and performance metrics across your contractor portfolio.

  • Oversee payments ensuring timely contractor payments.

  • Maintain clean, accurate documentation in CRM and internal tools (Salesforce, etc.).

Escalation & Issue Management

  • Serve as the primary point of contact for escalations involving contractors in your portfolio.

  • Evaluate issues from both homeowner and contractor perspectives to ensure fair, neutral, and timely resolution.

  • Partner with the Advisor team on disputes, cancellations, and remediation plans.

Coaching & Contractor Growth

  • Provide actionable feedback to contractors to improve homeowner communication, pricing, profile quality, and close rates.

  • Identify growth opportunities and guide contractors on best practices that strengthen performance and drive revenue.

  • Deliver onboarding, training, and ongoing education to support contractor success on the platform.

Qualifications

Experience

  • 3–6 years in account management, customer success, partner management, or operations.

  • Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred.

  • Direct experience working with contractors or small businesses in construction, remodeling, or home services.

  • Bonus: Background in construction management, real estate, or homeowner services.

Skills

  • Proficiency with CRM and workflow tools (Salesforce, Saleloft).

  • Comfortable analyzing performance metrics and building simple reports in Google Sheets or Looker.

  • Excellent written communication, including the ability to create contractor guides, training materials, or process documentation.

  • Strong organizational skills with the ability to manage multiple accounts simultaneously.

Personality Traits

    • Empathetic listener and strong communicator.

    • Proactive and solutions-oriented; able to anticipate issues before they escalate.

    • Balanced, fair, and calm when navigating tough conversations or escalations.

    • Thrives in a fast-paced, high-growth environment.

    • Motivated by improving the remodeling experience for both homeowners and contractors.



Comp $100-110k, with competitive equity.  

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