Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Success Manager

Qwilr · Remote (US)

At Qwilr, we've packaged up the perfect way to create documents: amazing, design-perfect pages, which anyone can create.

They come with payment, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had.

We have made a beautiful product that solves customers' needs, and that in turn has made us a strong business, with a multi-million dollar ARR, consistent growth and low churn.

To read the full job description and apply, please head to: https://team.qwilr.com/4I8FHgELSwvN

Your Mission

As a Customer Success Manager, you'll make sure our customers are getting maximum value from Qwilr. You’ll manage a dedicated portfolio of accounts and deliver superior service across the customer lifecycle to ensure customer satisfaction, drive product engagement and usage, and prevent churn. From effective onboarding, ongoing enablement and securing renewals, you’ll ensure both new and existing customers have the best possible experience with our platform. You will be directly responsible for ensuring your customers are successful in achieving their desired outcomes, understand how Qwilr can transform their workflows, and continue to use Qwilr’s products to achieve their business goals.

As a Customer Success Manager at Qwilr, you will:

  • Onboard and train new customers to ensure they have everything they need to be successful and can get up and running with Qwilr quickly.

  • Manage a portfolio of 150+ accounts and drive their adoption of Qwilr to ensure they’re meeting their goals for purchasing.

  • Proactively engage with customers to ensure they’re active, healthy and up to date on the latest features and benefits of Qwilr’s products.

  • Maintain high Gross Revenue Retention (GRR) by proactively mitigating at-risk accounts and taking measures to prevent churn and contraction.

  • Maintain high Net Revenue Retention (NRR) by proactively identifying expansion opportunities and partnering with Sales to close them.

  • Be a Qwilr product expert: stay current on new releases and ensure your customers are benefiting from new features and workflows.

  • Identify expansion opportunities within your customer portfolio and partner with Sales to close them.

  • Respond to customer requests for additional training, enablement and support.

  • Use Vitally to track all of your customer-facing activities, keep your renewal forecast up to date, track reasons for churn and contraction and complete tasks.

  • Collaborate cross-functionally with our Product, Sales, Support and Design teams to ensure customer needs are understood and addressed.

About you

  • You have 2-3 years experience as a Customer Success Manager at a B2B software company.

    • You have managed a dedicated portfolio of accounts with a proven track record of delivering exceptional value, preventing churn and growing revenue.

  • You know how to use customer success tools and software to prioritize your time, manage customers across lifecycle phases and proactively address potential churn risks.

  • You possess strong technical skills and the ability to pick up new technology fast and drive your own learning.

  • You’re data-driven with a bias towards action, and you’re not afraid to get your hands dirty in support of your customers.

  • You have high emotional intelligence - you understand and manage emotions effectively as part of high-quality communications and collaboration with others.

  • You consistently demonstrate a hospitality mindset when working with customers: you go above-and-beyond to ensure customers are cared for, you take ownership of problems and display empathy in all interactions.

  • Your written and verbal skills are strong; Zoom/Video Chat experience a must.

  • You communicate complex ideas simply and effectively, no matter the audience.

  • You thrive in remote work settings and are comfortable taking ownership and working autonomously.

  • Bonus Points For:

    • Experience with Vitally, Qwilr or other sales proposal software

To read more about Qwilr, our perks and to apply, please head to: https://team.qwilr.com/4I8FHgELSwvN

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