Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Technical Support Specialist

Playson · Brazil

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite a Technical Support Specialist with a relevant background to apply for the role.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partners' integrations.

To succeed in the advertised role, you have:

  • Location Brazil

  • Hands-on software development experience with Java, C#, Node.js, or TypeScript

  • Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

  • A proactive, client-focused attitude and strong work ethic

  • Strong problem-solving and troubleshooting skills

  • Effective communication skills, both written and verbal

  • At least Upper-Intermediate English (written and spoken)

  • Eagerness to learn quickly and grow technically

  • Working knowledge of XML and JSON

  • Basic experience with Git and version control workflows

  • Understanding of API protocols (e.g., REST)

  • Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

  • Familiarity with the iGaming industry

  • Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

  • Experience using Jira and the Atlassian stack

  • Basic understanding of QA processes and test environments

  • Previous experience in a technical support, DevOps, or site reliability role

  • Practical experience with monitoring systems

  • Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

  • Understand and analyse issues, and be able to find appropriate solutions

  • Integration protocol testing

  • Second-level customer support

  • Delivering excellent customer service with 5 shifts a week

What you get in return:

  • Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews

  • Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system

  • Flexible Schedule: We offer a flexible work schedule to accommodate your needs

  • Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

  • Medical Insurance: Receive comprehensive medical insurance for both you and a significant other

  • Financial Support for Life Events: We provide financial support during special life events

  • Unlimited Paid Vacation: Enjoy unlimited paid vacation leave

  • Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

  • Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!