Welcome to GSC!

About Us

At Geriatric Specialty Care of Reno, we're expanding our model for caring for seniors that provides high-quality, comprehensive in-home healthcare services to seniors all across Northern Nevada. From private residences and long-term care to assisted living facilities, our team of nurses, physicians, advanced practice providers, and care providers visit patients where they’re most comfortable—creating a seamless, convenient, and personalized process for seniors and their caretakers.

The Opportunity: As a Medical Assistant at Geriatric Specialty Care (our Reno clinic), you will support our primary care providers in delivering quality care to patients at our clinic and occasionally to patients in senior living communities. Your role will involve both clinical (back office) and administrative (front office) tasks, ensuring smooth clinic operations and a positive care experience for patients and coworkers. This position requires strong organizational skills, attention to detail, effective communication, and a compassionate approach when working with patients and their caregivers.

Key Responsibilities:

Front Office/Administrative:

• Manage patient check-in, verify demographic and insurance information, and ensure all necessary forms are completed accurately
• Coordinate patient appointments, manage the provider's schedule, and arrange follow-up visits considering urgency and scheduling constraints
• Handle inbound communications from patients, caregivers, and other healthcare providers/associates, ensuring effective communication and appropriate routing
• Maintain accurate and up-to-date patient records using the Electronic Health Record (EHR), ensuring all clinical documentation is completed in a timely and precise manner

Clinical/Back Office:

• Prepare patients for appointments, including setting up sterile work areas, gathering accurate medical histories, and coordinating with caregivers
• Perform and document biometric measurements such as blood pressure, pulse, temperature, and weight
• Perform phlebotomy and/or specimen collection; ensure proper handling, labeling, preparation, and transportation of samples
• Perform point-of-care testing and maintain point-of-care supplies; maintain CLIA-compliant in-house lab and related logs
• Carry out general medical procedures including injections, EKGs, dressing changes, and suture removal under physician supervision, in accordance with training and legal requirements
• Provide patient education within scope of practice, offering information and support
• Assist in care coordination by collaborating with other healthcare professionals, such as specialists and pharmacists, to facilitate referrals and meet patient care needs
• Support virtual urgent care setup, assist with in-person patient check-ins, and manage communication with remote care teams
• Adhere to infection control protocols and restock supplies as needed
• Additional responsibilities as designated

Requirements:

• High School Diploma or Equivalency
• 3+ years of clinical experience as an Emergency Medical Technician (EMT), Certified Medical Assistant (CMA), or Licensed Practical Nurse (LPN)
• Proficient knowledge of medical terminology, common medications, procedures in primary care, vitals, phlebotomy, wound care, injections, POC testing, EKGs, etc.
• Comfortable and adaptable with technology; enjoy working with platforms and tools such as Slack and Talkdesk
• Ability to work independently with minimal supervision and effectively communicate with staff, vendors, and patients/caregivers
• Demonstrated ability to prioritize tasks in a fast-paced environment
• Understanding of primary care settings
• Must be up-to-date on immunizations, including flu and COVID-19
• Possession of a valid State Driver's License with a clean DMV record, as well as proof of vehicle insurance
• Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc.

Benefits Designed For You and Yours:

• Medical, Vision, and Dental Insurance
• Paid Parental Leave
• 401K with Matching Retirement Plan
• Cell Phone Reimbursement
• Annual Wellness Allowance
• FSA and Dependent Care FSA
• 10 Paid Holidays
• Generous Paid Time Off
• Paid Sick Days

Physical Requirements:

• Manual and finger dexterity, eye-hand coordination, and ability to use department equipment
• Occasional exertion of 30-50 lbs. of force may be required for tasks such as handling medical equipment and lifting computers/laptops
• Ability to remain seated in a stationary position for prolonged periods
• Ability to walk while carrying daily items or medical supplies
• Normal/typical medical clinical work environment

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.