Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Client Service Specialist

Permariskmanagement · Camden, NJ

Department: Employee Benefits

Job Summary: As a key member of the Client Service Team, the Client Service Specialist is responsible for supporting our Public Entity clients and brokers with member issues and claims inquiries and resolution. This individual would also be responsible for enrollment/eligibility and billing production, review and distribution.  

This position is an important point of contact for the day-to-day servicing of clients and is expected to respond to and resolve client requests on a wide variety of benefit topics with limited assistance from the Senior Client Service Associate and Director of Client Services.

Principal Responsibilities

  • Work directly with clients and consulting team to provide excellent day-to-day service.
  • Maintain our central document filing system, Image Right; audit annually to ensure that accurate, up to date information is filed appropriately.
  • Update Benefit Point, our Agency Management system when changes are made including, but not limited to, plan summaries, member issue documentation and claims resolution  
  • Answer or get assistance to answer client questions on a variety of benefit topics including, but not limited to: coverage clarification, plan structure, rates, claims and billing.
  • Have a working knowledge of Summaries of Benefits Coverage (SBC), Summary Plan Documents (SPD), and other benefit plan materials for accuracy for all lines of coverage for each assigned account.
  • Manage interactions with carriers to ensure that required information is received on a timely basis for claim resolution and plan administration 
  • Attend staff meetings, trainings and carrier programs as suggested by management.
  • Perform other tasks, duties and functions as assigned from time to time in the routine broker/member management process.
  • Work independently on special projects related to departmental tasks.

    Requirements
  • College degree preferred 
  • Minimum 2 years’ experience in Health and Benefits required
  • Knowledge of a Benefits Administration system 
  • Knowledge of Public Entity business is preferred 
  • Carrier Customer Service Experience preferred 
  • Exceptional organization and client service skills
  • Excellent time management skills 
  • Excellent interpersonal, analytical, written and verbal communication skills
  • Ability to develop strong working relationships with all levels of an organization and adapt communication approach to the specific broker, clients, vendor, carrier or other business partners
  • Proficiency in Microsoft products; Word, Excel and PowerPoint required
  • Authorized to work in the United States on a full-time basis without Company sponsorship
    Compensation:

Salary for this position ranges from $55,000.00 - $70,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

Specialized Knowledge or Licenses
Life and Health License preferred

PERMA is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.

 

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