Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Success representative (Philippines)

ParcelVision · Philippines

About Parcelhero
Parcelhero, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company with over 100 remote employees worldwide, we are on a strong growth trajectory. Driven by our commitment to innovative solutions and outstanding customer care, we offer excellent career growth potential, particularly as we continue to grow rapidly. 
Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership. If you're a dynamic and ambitious individual seeking a forward-thinking team, Parcelhero is the ideal fit for you.
Our Core Values:
Committed to Quality
Create Amazing Experiences
Putting People First
Listen to What People are Saying, Welcome Feedback
Inform - Educate - Innovate
Work Hard, Play Hard
 
About Parcelhero
Parcelhero, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company with over 100 remote employees worldwide, we are on a strong growth trajectory. Driven by our commitment to innovative solutions and outstanding customer care, we offer excellent career growth potential, particularly as we continue to grow rapidly. 
Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership. If you're a dynamic and ambitious individual seeking a forward-thinking team, Parcelhero is the ideal fit for you.
Our Core Values:
Committed to Quality
Create Amazing Experiences
Putting People First
Listen to What People are Saying, Welcome Feedback
Inform - Educate - Innovate
Work Hard, Play Hard
 
Work at ParcelHero: Perks That Pack a Punch!
Clear progression path within a fast-growing company.
Work Location: Fully remote, 9:00 am to 5:30 pm Mon-Fri (GMT).
Paid Holidays: Enjoy paid UK holidays throughout the year, 15 days of holiday per year + your birthday off.
Inclusive Culture: Be yourself and thrive in our casual and upbeat environment. 
You need a minimum 20 MB broadband line, and your own PC/Laptop.
 

Responsibilities

  •  
  • Customer Onboarding: Manage the end-to-end onboarding process for new accounts, ensuring a smooth transition from Sales to Customer Success.
  •  
  • Account Activation: Drive customers to send their first shipment as quickly as possible, removing blockers and ensuring full system setup and readiness.
  •  
  • Spend Realisation: Proactively manage accounts to ensure customers hit their forecasted monthly revenue targets, identifying gaps and taking corrective action where needed.
  •  
  • Retention & Churn Reduction: Monitor account health, identify early warning signs of disengagement, and take proactive steps to mitigate churn risk.
  •  
  • Quarterly Business Reviews (QBRs): Conduct structured QBRs with customers to review performance, ROI, shipping data, growth opportunities, and optimisation strategies.
  •  
  • Customer Engagement: Maintain regular contact with accounts via phone, email, and video calls to strengthen relationships and drive long-term value.
  •  
  • Cross-Functional Collaboration: Partner with Sales, Operations, Finance, and Product teams to resolve issues, improve processes, and advocate for customer needs.
  •  
  • Upsell & Growth Support: Identify expansion opportunities and support upsell or cross-sell initiatives in collaboration with the Customer Success Manager.
  •  
  • CRM Management: Maintain accurate records of customer interactions, revenue performance, activation status, and risk indicators within the CRM.
  •  
  • Performance Metrics: Meet or exceed activation, revenue realisation, retention, and engagement targets set by the Customer Success Manager.
  • Skills and Competencies

  •  
  • Experience: Minimum 3 years of experience in Customer Success, Account Management, Customer Support / Service, or a related client-facing role (SaaS or logistics experience preferred but not required).
  •  
  • Commercial Awareness: Comfortable discussing revenue targets, performance metrics, and business outcomes with customers.
  •  
  • Communication: Strong verbal and written communication skills in English, with the ability to build rapport and deliver structured business reviews.
  •  
  • Customer-Centric Mindset: Passionate about helping customers succeed and committed to delivering measurable value.
  •  
  • Organisational Skills: Strong time management and prioritisation skills to manage multiple accounts simultaneously.
  •  
  • Problem-Solving: Proactive and solution-oriented, able to identify issues and drive resolution quickly.
  •  
  • Tech Savvy: Proficient with CRM systems (e.g., Salesforce, HubSpot) and comfortable learning SaaS platforms and logistics systems.
  • Self-Motivated: Results-driven with the ability to work independently in a fully remote environment.