Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Network Control Centre Controller

National Express · Birmingham, B5 6DD

Join us on the Journey...

National Express is looking to recruit two Network Control Centre Controllers to join the team at our Head Office in Digbeth on a full time basis. The successful candidate(s) will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user’s high expectations and benefit the overall stakeholder experience.

38 hours per week working a shift pattern: 08:00 - 20:00 or 09:00 - 21:00, 7 days out of every 14 including weekends.

What you'll do:

  • Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue
  • Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values
  • Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes
  • Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled
  • Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams
  • Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators
  • Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents
  • Ensure detailed and accurate information is recorded in all incidents in a timely manner
  • Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders
  • Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage
  • Develop and maintain positive relationships with all stakeholders
  • Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner
  • Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident
  • Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only)
  • Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison
  • Any other duties as required within the department

What you'll need:

  • Excellent written and verbal communication skills
  • Ability to multi-task
  • Basic computer skills
  • Experience of problem solving
  • Positive, calm and flexible approach to all circumstances
  • Basic UK geographical knowledge

What we offer in return for your hard work and commitment:

  • Free Bus & Coach travel for yourself on the National Express network
  • Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
  • Life Assurance
  • Company pension
  • Employee Assistance programme
  • Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.