About the Role

As the Host for Academy Programs, you are the "face" and the "voice" of our premium learning experiences. You will play a pivotal role in creating a safe, engaging, and transformative container for our students. This is not just about managing Zoom settings; it is about energizing a room, facilitating deep learning, and ensuring the bridge between our speakers and our community is seamless.

Beyond the live environment, you act as a crucial feedback loop owner. By championing the "Voice of the Customer," you will analyze student sentiment and provide data-driven insights to internal teams, ensuring our programs constantly evolve to meet the needs of our students. You will collaborate closely with Curriculum, Community, and Author Relations teams to deliver a world-class educational experience.

Responsibilities:

• Program Coordination & Speaker Management (Pre-Call):

  • Speaker Preparation: Engage proactively with speakers to ensure they are fully prepped on the platform, audience context, and run-of-show.

  • Resource Alignment: Verify that all teaching resources, slides, and requirements are received and reviewed well in advance of lessons.

  • Calendar Management: Ensure all call invites, Zoom links, and reminders are perfectly aligned with the program calendar and communicated to stakeholders (Curriculum & Community teams) to prevent friction.

• Live Session Facilitation & Experience (On-Call):

  • Host Live Sessions: Take ownership of the virtual stage for our premium programs. Create a well-structured, high-energy, and engaging environment that facilitates learning and connection.

  • Student Engagement: Welcome participants, introduce speakers with context and energy, guide Q&A sections, and steer discussions to ensure they remain meaningful and on-topic.

  • Atmosphere Control: Maintain the energy of the room, troubleshoot real-time technical hurdles, and ensure the session adheres to the "Mindvalley standard" of excellence.
    

• Content Management & Operations (Post-Call):

  • Asset Management: rigorous oversight of post-session assets; ensure recordings and transcripts are downloaded, edited (video/text), and uploaded to the Platform for customer consumption in a timely manner.

  • Resource Distribution: Convert and upload any additional resources shared by speakers during the session.

  • Concierge Alignment: Sync with the Community Concierge team immediately post-call to ensure any immediate student feedback or issues raised during the session are addressed effectively.
    

• Voice of the Customer (VoC) & Reporting:

  • Feedback Loop: Act as the primary sensor for student sentiment. Identify feedback trends from live sessions and community interactions, escalating urgent issues and providing actionable feedback to both speakers and internal teams.

  • Strategic Reporting: Produce detailed reports based on survey data for student cohorts at key milestones (Onboarding, Monthly Progress, and End of Course NPS) to measure program health and identify specific areas for curriculum or operational improvement.

Technical Competencies:

• Virtual Event Platforms: Expert proficiency in Zoom (including breakout rooms, webinar settings, and troubleshooting) and familiarity with other streaming platforms.

• Video & Content Editing: Ability to perform basic video editing and transcript formatting to prepare assets for the Learning Management System (LMS).

• Data Literacy: Ability to interpret survey data and NPS scores to create clear, written reports for leadership (Google Sheets/Excel proficiency).

• Project Management Tools: Comfortable using ticketing and task management systems (e.g., Jira, Asana) to track deliverables.

Soft Competencies:

• Stage Presence: Exceptional verbal communication and public speaking skills. You must be comfortable commanding a room and filling "dead air" with engaging dialogue.

• Empathy & EQ: High emotional intelligence to read the "virtual room" and support students who may be going through transformative or emotional learning arcs.

• Detail-Oriented: An obsessiveness about the small details—from correct calendar times to the visual quality of a recording cover.

• Adaptability: The ability to remain calm and solution-oriented when technology fails or schedules change last minute.

• Proactive Ownership: You don't just host the call; you own the outcome of the student's experience.

Experience:

• Bachelor's degree in Communication, Education, Media, or a related field (preferred).

• 2+ years of experience in hosting virtual events, online facilitation, teaching, or a high-touch Customer Experience role.

• Proven track record of managing schedules and coordinating with multiple stakeholders.
  

Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.