At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Principal IT Technologist is a hands-on individual contributor and technical peer leader and will work alongside other business- & functional analysts, gathering business requirements, performing detailed requirements analysis, developing technical architecture & design for solutions for our Quality Management Platforms in collaboration with enterprise solution-, integration- and data architects. The Technical Lead will be a pivotal member of our Quality Systems team and will provide clarity and guidance to the delivery team and will collaboratively work with stakeholders to drive solutions that meets the needs of business capabilities.


Must be able to lead design workshops and sessions with the development team. Solutions will need to be global, cross-operating unit, and cross-functional (Regulatory, Quality and IT). Should have good communication skills and be able to explain difficult concepts to non-technical users.

Responsibilities may include the following and other duties may be assigned.

Work with other business functional analysts and business SME’s to collaborate on process definition, gathering of business requirements, and translating these with a view to a scalable design for future growth into well architected Electronic Quality Management Systems (eQMS) that help drive the digital transformation and continuous improvement of the technology that supports the quality of Medtronic’s products

• Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes.

• Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.

• Evaluates interface between hardware and software, operational requirements and characteristics of overall system.

• Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.

• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.

• May document testing and maintenance of system updates, modifications, and configurations.

• May act as a liaison with key technology vendor technologists or other business functions.

• Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users.

• Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.

• Gather and prioritize integration requirements.

• Test the quality of a product and its ability to perform a task or solve a problems.

• Perform basic maintenance and performance optimization procedures in each of the primary operating systems.

• Technology: Using computational thinking to define technological solutions to real life problems.

• Design technology that allows for the optimal user experience and broad accessibility.

• Ability to document detailed technical system specifications based on business system requirements.

Required Knowledge and Expertise:

• 14+ years of experience or advanced degree and 12+ years of experience

Nice to Have:

Technical Salesforce Development

• Advanced Apex & Governance: Proven ability to develop, debug, and refactor complex Apex classes and triggers within a TrackWise Digital environment. Strong emphasis on Test-Driven Development (TDD) and a commitment to achieving ≥ 90% code coverage to ensure system stability.
• Flow Orchestration: Hands-on experience troubleshooting and optimizing complex Salesforce Flows (Record-Triggered, Scheduled, and Screen Flows). Must demonstrate expertise in bulkification and strategies for governor-limit avoidance in high-data-volume environments.
• Declarative vs. Programmatic Balance: Advanced skills in declarative configuration—including Validation Rules, Approval Processes, and Custom Metadata/Settings—to complement and augment custom Apex-based TWD solutions.

Advanced Salesforce DevOps & Release Management

• Metadata Deployment: Mastery of Salesforce CLI (SFDX), Ant Migration Tool, or Change Sets to move custom fields, flows, and Apex without breaking the TWD managed package core.
• CI/CD Pipeline Expertise: Experience using tools like Copado, Flosum, Gearset, or Azure DevOps to automate deployments across a multi-tier sandbox strategy (Dev → QA → UAT → Prod).
• Sandbox Management: Ability to manage "Full" and "Partial" sandboxes, including the refreshing and seeding of data to ensure testing environments mirror Production as closely as possible.

TrackWise Digital & Industry Domain

• TWD Implementation: Direct experience with large-scale, transformative projects specifically within TrackWise Digital (or high-complexity Salesforce Life Sciences solutions like Veeva Quality).
• QMS Process Knowledge: Deep working knowledge of global Medical Device and Pharmaceutical regulations (e.g., 21 CFR Part 11, ISO 13485) as they relate to automated quality processes:
  • Complaint Handling & Adverse Event Reporting
  • Corrective and Preventive Actions (CAPA)
  • Risk Management & Nonconformance (NC)
  • Audit Management and Recall Management

Regulated System Maintenance: Experience performing impact assessments for Salesforce seasonal releases and TWD-specific upgrades to ensure maintained compliance and "Always-On" validation. Solid understanding of Salesforce security model: Profiles, Permission Sets, Sharing Rules, and FLS/CRUD considerations, especially in regulated environments.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

 

 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here