Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Senior Technical Account Manager

Mambu

Senior Technical Account Manager

Job Locations US-FL-Miami
Posted Date 4 months ago(18/12/2025 14:50)
Job ID
2025-3357
# of Openings
1
Position Class
Employee
Position Type
Full time
Org Level 2
Product Engineering

Who we are

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here

 

About the role

The Technical Account Manager (TAM) is a strategic, pivotal role within Mambu's Product & Engineering (P&E) organization, dedicated to serving as the key technical partner for a select portfolio of our high-value customers. Operating as an extension of the customer's own technical team, you will deepen Mambu's technical relationship, providing proactive guidance, oversight on platform best practices, and ensuring the optimal performance and acceleration of feature adoption of the Mambu platform. You will be critical to long-term account health, customer advocacy, and revenue retention by delivering high-touch, expert technical service.

What you’ll do

  • Act as the primary technical contact and trusted advisor for a portfolio of Mambu's strategic customers.
  • Provide proactive technical guidance, architectural reviews, and best-practice recommendations related to Mambu's SaaS platform and APIs.
  • Own the resolution of all critical and complex technical escalations, coordinating internally with Global Support, Product, and Engineering teams.
  • Conduct regular Technical Health Checks (M/QTRs), performance reviews, and strategic planning sessions with the customer's technical teams.
  • Serve as a crucial feedback loop to the P&E organization, capturing, documenting, and advocating for customer technical requirements and product feedback with clear articulation of the business impact.
  • Provide dedicated support for key lifecycle events, including major migrations, go-lives, product upgrades, and performance/load testing.
  • Identify opportunities for customers to unlock new use cases, adopt additional Mambu services, and drive the consumption of Professional Services hours.
  • Monitor the customer's Mambu environment, including API call volumes, latency, and error rates, to identify and mitigate potential performance issues before they become critical.
  • Able to travel outside of the U.S. for up to 15% of the year.

What you’ll bring

  • 5+ years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, or senior technical support engineer within the B2B SaaS or Fintech industry.
  • Proven experience managing and troubleshooting complex, multi-faceted technical issues under pressure, with familiarity in logging, monitoring, and debugging tools.
  • Deep technical acumen in SaaS and cloud-native technologies, microservices architecture, and public APIs, including the ability to read and understand API integration code snippets.
  • Strong familiarity with major cloud platforms (AWS, GCP, or Azure) and a solid grasp of microservices-based core banking platforms (experience with Mambu is a significant advantage).
  • Exceptional Spanish and English written and verbal communication skills with the capability to translate complex technical concepts for both engineering and executive audiences.
  • A customer-centric mindset driven by customer outcomes, a natural inclination to build relationships, understand technical needs, and proactively advocate for success.
  • Experience engaging early in the implementation lifecycle, participating in technical workshops, and providing guidance on best practices like API usage, data modeling, and security.

What you’ll get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being. 

  • Competitive Base Salary

  • Company Equity for All

  • Learning and Development Opportunities

  • Hybrid/Remote Working (Location Dependant)

  • 30 Day Working Abroad 

  • 4 week Paid Sabbatical after 5 Years Service

  • Additional Benefits based on location

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