THE COMPANY

MPOWER’s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S and Canada. The word that comes up the most often in our ~4,000 TrustPilot reviews is the word ‘Dream’; we make educational dreams come true. 

As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $200 million in equity capital from top global investors, which further enables our fast growth and provides our company with financial stability and a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and are passionate about our cause. For us, MPOWER’s mission is personal.

As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly adapt in an environment where fast change and exponential growth are the norm. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 7 years in a row. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.

THIS IS A FULL-TIME POSITION BASED IN , WASHINGTON , DC

THE ROLE

You will be leading and scaling MPOWER’s recoveries function with an objective to maximize portfolio performance. You will set up the overall strategy, establish priorities and processes, as well as the analytical models and quantitative reports, to achieve the Company’s goals. This is a newer team, you’ll be expected to do significant hands-on tactical activities as necessary to help scale the function. Core responsibilities includes, but are not limited to:

• Continuously reviewing defaulted loans to gain insights and identify recovery  strategies
• Identifying ways to drive improvements in overall loan servicing, delinquency management, and collections strategies through data and analytics 
• Driving automation, process improvement and team optimization to drive scale and efficiency in the recoveries function
• Refining the global recoveries strategy to maximize collections while ensuring we’re effective in helping borrowers through periods of financial hardship.
• Providing inputs on servicing and collections standards, policies, and procedures and ensuring compliance with regulations
• Managing a lean recoveries team
• Tightly managing our US and Global Collections agencies against quantitative objectives, while expanding recoveries partnerships domestically and in key geographies

THE QUALIFICATIONS

• Undergraduate degree in a quantitative field.
• Deep  experience in consumer credit collections, ideally with global or cross-border exposure 
• Past or current leadership role in a high-tech or fast-paced environment
• Experience with U.S. regulations including FDCPA, Reg Z, TILA, UDAAP
• Proven ability using quantitative data-driven analyses to deliver improved business performance
• Keen people management with a focus on mentorship and professional development
• Customer service orientation with an innate sense of service and empathy for others
• Superior communication, presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

Compensation/Salary Range: $130,000 - $160,000 + Stock Options. Our salary ranges are determined by role, level and location and are determined based on the strength of the candidate and skill set requirements.

Benefits:

Comprehensive Health Coverage: Medical, dental, and vision insurance with no waiting period — coverage starts on day one.

Everyone Is an Owner: Stock options are included in every offer because we believe in shared success.

Hybrid Work Model: We collaborate in person two days per week to strengthen culture, alignment, and innovation.

Flexible Paid Time Off: We offer generous PTO because we value rest, wellbeing, and work–life sustainability — whether you’re recovering, traveling, or welcoming a new family member.

Open, collaborative, and Transparent Culture: Access to leadership is intentional. Want to discuss an idea with the CEO? Just schedule a coffee chat.

Growth & Development: Annual learning budgets, professional coaching and mentorship, new-manager programs, technical training, and support for external certifications.

Team Connection: Regular in-person and virtual team events to build community and have fun.

Support for Hybrid Work: Monthly home-office stipend to help create a productive and comfortable workspace.