Check Your Resume Before You Apply

Most employers use software (an ATS) to read and rank resumes. See your score and fix it. Free, no signup to check.

Lottie
Customer Success Manager
London

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How it works

Key Takeaways

  • Automated hiring systems can screen or route resumes before human review; ResumeGeni treats ATS scoring as parser-readiness triage, not a hiring prediction (Harvard Business School & Accenture).
  • The most common ATS-readiness problems are missing keywords, incompatible formatting, incomplete fields, and incorrect file types
  • ResumeGeni scores parseability, structure, contact fields, content completeness, skills, and keyword signals, then explains the evidence behind the score

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then use that data in search, review, and matching workflows. Parsing gaps can make a qualified candidate harder to evaluate.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword signalsJob-specific terms, skills, certificationsKeyword overlap can affect recruiter search visibility and resume-review workflows
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence extraction means important fields may need manual review

What ResumeGeni Checks Before Keyword Matching

Keyword matching only helps after the resume can be read cleanly. ResumeGeni starts with parser-readiness signals before it evaluates wording, skills, and role fit.

  • Readable text: whether the uploaded file exposes selectable text instead of only a scanned image.
  • Standard resume structure: whether contact, summary, work experience, education, and skills sections are easy to identify.
  • Field extraction: whether names, email addresses, phone numbers, employers, titles, dates, degrees, and skills can be mapped into stable fields.
  • Format risk: whether tables, columns, text boxes, decorative icons, headers, footers, or unusual bullets could interrupt parsing.
  • Evidence quality: whether experience bullets include scope, tools, metrics, and outcomes rather than generic duty lists.
  • Keyword coverage: whether relevant tools, certifications, industry terms, and role-specific phrases appear naturally in the resume.

What Your ATS Score Means

The score is a diagnostic signal, not a hiring guarantee. A high score means ResumeGeni can extract and evaluate the resume with fewer warnings. A low score means the resume likely needs structural fixes before keyword tuning matters.

Score RangeReadBest Next Action
90-100Strong parser readiness with few visible gapsTailor keywords and achievements to the target role
75-89Generally readable, but some sections or evidence may be weakFix warnings, add measurable achievements, and tighten skills
60-74Important content may be missing, vague, or hard to mapRepair structure before rewriting bullets
Below 60Parsing or completeness issues are likely holding the resume backMove to a cleaner format and rebuild core sections first

What To Fix First

Start with problems that prevent a system or recruiter from reading the resume. Save small wording changes for after the structure is clean.

PriorityFixReason
1Use a text-based PDF, DOCX, or plain text resumeImage-only files and corrupted exports cannot be reliably parsed
2Use one column and standard headingsPredictable structure improves section and field detection
3Put contact information in the body, not only the headerSome parsers ignore header and footer regions
4Replace vague duties with quantified achievementsSpecific outcomes help both recruiter review and scoring evidence
5Mirror role language truthfullyRelevant keywords help search and review without keyword stuffing

How To Use the Score Without Overfitting

The best use of an ATS score is triage. Fix problems that make the resume hard to parse or hard to evaluate, then stop when the document is clear. Do not chase a perfect score by adding keywords you cannot defend in an interview or by turning every bullet into a list of tools.

Checker signalGood correctionCorrection to avoid
Low parse confidenceMove to a single-column layout, standard headings, and selectable text.Adding more keywords before the resume can be read cleanly.
Weak evidence bulletsRewrite duties into scope, action, tool, and measurable outcome.Inflating impact numbers or copying sample bullets that do not match your work.
Missing role termsAdd truthful tools, certifications, patient loads, stack details, or workflows from your experience.Keyword stuffing a skills section with technologies you have not used.
Thin company fitCompare the resume with the target role and company application guide before applying.Submitting the same generic version to every employer.

Methodology And Limits

ResumeGeni checks format, extraction, content completeness, and keyword signals from the uploaded resume. It does not certify that every employer ATS will parse the file the same way, and it does not predict whether a recruiter will interview you.

For the scoring rubric, privacy notes, and limitations, read the ATS Resume Checker Methodology. For the broader source map behind ResumeGeni guidance, use the research hub and dated research data dashboard. For application context, use the exact company application guide or role guide that matches the job.

What the Checker Can Diagnose

Treat the ATS resume checker as a document-readiness diagnostic, not a hiring prediction. A useful check should tell you whether the resume text can be extracted, whether the major sections are recognizable, whether contact fields are present, whether bullets contain evidence, and whether role language appears naturally enough for a reviewer to understand the match.

Diagnostic areaWhat ResumeGeni looks forBest correction
Text extractionSelectable text, readable file structure, and parser confidence.Use a text-based PDF, DOCX, or pasted text version before changing wording.
Section recognitionStandard headings for contact, summary, experience, education, skills, projects, and certifications.Rename creative headings to conventional resume sections and keep content in the document body.
Evidence qualityBullets with scope, action, tools, and measurable outcomes rather than generic duties.Rewrite the most recent role first, then work backward through older experience.
Role alignmentTruthful keywords, credentials, systems, technologies, and responsibilities that match the target role.Compare the resume with a role guide and a real posting before adding or removing terms.

Pair the Score With a Role Guide

An ATS score is the starting point. After the resume is readable, compare it with the role you are targeting so your skills, bullets, and keywords match the actual posting without keyword stuffing.

Resume pathUse this guide when the checker flagsBest next page
ClinicalMissing license, certification, patient-load, unit, EHR, or care-outcome evidenceRN resume guide
TechnicalThin stack detail, unclear shipped features, missing testing, deployment, or performance evidenceFull-stack developer resume guide or Android developer resume guide
PortfolioCase studies, client scope, shipped work, project outcomes, or collaboration signals are too vagueProduct designer resume guide or Freelancer resume guide
People operationsHRIS, compliance, hiring, retention, employee-relations, or policy examples are missingHuman resources manager resume guide

Where This Checker Fits in the Application Path

Use the checker as a diagnostic gate between drafting and applying. It is strongest when the next action is specific: fix parsing risks, rewrite vague bullets, add missing role evidence, or compare the resume against a real posting. It is weaker when treated as a hiring predictor or a substitute for role judgment.

Signal from the checkerBest next pageReason
Formatting or parsing warningsATS compatibility methodologyReview the scoring categories and limits before changing the file structure.
Weak or generic experience bulletsResume guides by job titleFind role-specific examples and replace duties with evidence, scope, and outcomes.
Missing tools, systems, or certificationsSkills guides by job titleCheck which skills belong in the resume and which should appear only when truthful.
Company-specific application concernsCompany application guidesCompare employer context, ATS signals, and open-role language before final tailoring.

Sources Used For This Checker

ResumeGeni's checker combines product analysis with public resume-writing, occupational, and structured-data references. These sources inform parser-readiness guidance; they do not certify that any employer or ATS vendor will score a resume the same way.

Frequently Asked Questions

Is ResumeGeni free?
Yes. ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is parsed into structured fields such as contact information, experience, education, and skills. The score reflects how cleanly ResumeGeni can extract those fields plus format, content, and keyword signals.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

Preferred ATS Checker Resource Spine

Built by ResumeGeni. Methodology, sources, and limitations are documented above. Last updated .

Customer Success Manager

Lottie · London

🏷️ Title: Customer Success Manager - Home Care

👫 Department: Lottie, Home Care

💰 Salary: £40,000 - £50,000 (+ excellent commission)

🎁 Benefits & Culture: See here

📈 Equity: A very generous EMI share offering

🌴 Holiday: 26 days + bank holidays

💗 Mission: Elevate later life for everybody and build the care sector of the future

💻 Office Policy: Hybrid with a minimum of 2 core office days per week

🌍 Office Location: London Bridge, London, UK

🔍 The Opportunity:

Lottie is looking for a Customer Success Manager to own and grow our home care partner network — a fast-scaling, operationally complex marketplace of ~2,000 care providers across the UK.

This isn't a classic CSM role. You won't be managing a small portfolio of software accounts through QBRs and renewal cycles. You'll be working at scale across a franchise-structured network of home care operators — solving real operational problems, building processes that work without you in the room, and proactively educating partners so they get results faster.

We're looking for a smart generalist with range: someone who can fix a broken process, build strong relationships with partners, and automate repetitive tasks.

💻 What does this role involve?

  • Own the success of Lottie's home care partner network — managing relationships across a large, franchise-structured base of ~2,000 listings

  • Build and improve CS processes in partnership with the CS ops team — playbooks, self-serve resources, video content, and documentation that reduce inbound noise and scale the function

  • Handle difficult, high-stakes conversations with home care operators who are emotionally invested and financially sensitive — staying positive and solution-focused under pressure

  • Proactively educate partners on what success looks like — getting ahead of frustration points before they become churn risks

  • Manage invoicing, payments queries, and operational support at scale — comfortable with the unglamorous as well as the strategic

  • Drive retention conversations, connecting CS activity directly to partners' business outcomes

  • Collaborate with product, engineering, and sales to advocate for the home care customer and feed insight back into the business

  • Work with head office and individual branch contacts within franchise structures — building relationships at multiple levels

💪 What problems will you be solving?

  • Home care is one of the fastest growing parts of the business — you'll build the CS function that matches that ambition through better processes, proactive communication, and genuine partnership

  • With ~2,000 listings, handholding every partner isn't an option — you'll help build the self-serve systems and resources that let partners succeed without needing you in every conversation

  • Home care operators are running businesses under real financial pressure — you'll help them understand how to get ROI from Lottie faster, and have the difficult conversations when things aren't working

  • The CS function is still being shaped — you'll be a net contributor to what great looks like here, not just managing your own patch

👀 We think you’ll be a great fit if…

  • You're process-minded — you see playbooks, documentation, and self-serve resources as a productivity unlock, not admin, and you've built things that outlasted you

  • You're a natural relationship builder — people trust you quickly and you're credible on the phone even in difficult conversations

  • You're a generalist problem-solver — you don't need a CS specialism to thrive here; you're smart, resourceful, and figure things out fast

  • You're a self-starter with high attention to detail — you get from A to B, follow through, and don't need to be chased

  • You have some customer-facing experience — you don't need a heavy CS track record, but you've worked with customers and know how to manage difficult conversations

  • You've worked at scale — managing large, fragmented customer bases rather than small portfolios of named accounts

  • Non-traditional backgrounds welcome — ops, hospitality, strategy, account management; the instinct matters more than the job title

💔 This role isn’t for you if…

  • You're not passionate about elevating later life for everybody — our mission is at the heart of everything we do

  • You prefer managing a small, high-touch portfolio — this role operates at scale across a complex, fragmented network

  • You want a pre-defined playbook — we need someone who builds the playbook, not follows it

  • You're not comfortable owning difficult conversations with customers who are under real financial pressure

  • You're uncomfortable with the ambiguity and pace of a fast-growing startup

📝 Application

We'd love to see a short video (2 minutes max) answering this question:

Introduce yourself and tell us why you’re interested in Lottie and why you feel you’d be a good fit for the role.

We appreciate this takes time — thank you for it. We receive a high volume of applications and this really does help you stand out.

🔢 Lottie’s Interview Process

  1. Screening interview led by Lottie's Talent Acquisition Lead (Alice Rooke) - remote

  2. Case study - prework to be completed independently and presented to two commercial leaders at Lottie - remote

  3. Final interview with Will Donnelly (Lottie's Co-Founder & CEO) and Hiring Manager - in person (London Bridge)

🤩 Candidate Experience: All candidates will be informed of their application status.

  • Pre-Screen and Screening interview: You'll receive an email notification, but no specific feedback will be provided at this stage.

  • Case Study: If you are unsuccessful after the case study, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead.

  • Final Interview: For final-stage candidates who are not offered the role, we will provide feedback via a phone call.

🚀 Meet Lottie

Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb.

Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups, The Sunday Times Tech 2026 and Startups 100.

As of today, Lottie offers four core products and services, including:

  • Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services.

  • Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances.

  • Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees.

  • AI Agents by Lottie (B2B Vertical SaaS) AI agents that handle care home enquiries - so no family goes unanswered.

🤩 Why Lottie?

  • Career Opportunity - A career-defining opportunity to build and shape customer success across Lottie's fast-growing home care network, solving complex operational problems at real scale.

  • Early Hire Benefits - Be an early hire at one of the UK’s fastest growing startups and benefit from fast career progression, as well as a generous stock options package.

  • Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology.

  • Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst.

  • Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life.

  • People - Join a kind, talented and mission driven team that loves coming to work every day.

  • Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 4.9/5 employee review score on Glassdoor.

  • Award Winning - Acclaimed winner of LinkedIn’s 2024 “Top Startups” and named “the UK’s number one startup for 2025” in Startup.co.uk 100 Index.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

If you require reasonable accommodations during the application or interview process, please let us know at [email protected]