Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Collections Agent

Liberis · Mumbai, India

Liberis

About Liberis

Liberis is on a mission to supercharge the power of small businesses around the world by delivering the financial products they need to grow, through our global network of partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real-time needs and build technology that enables partners to offer tailored funding and financial products. To date, we’ve funded almost 50,000 small businesses with over $2bn - but we believe this is just the beginning. 

We are the Collections team - a dedicated group with a clear mission: to support customers through financial challenges while protecting the health of our global receivables portfolio. We’re now looking for a Collections Administrator to strengthen our back-office capability and provide critical operational support across all geographies.

This is an admin-focused role with the opportunity to develop into an outbound collections position over time.

 

The Role

As a Collections Administrator, you will play a key role in supporting the day-to-day administrative and operational activities of our global collections function. Your primary focus will be ensuring that processes, communications, and documentation are handled accurately, efficiently, and in a timely manner.

This position offers the opportunity to broaden your skillset and progress into outbound customer contact responsibilities as you gain experience and demonstrate capability.

Responsibilities

  • Provide administrative support across all geographies within the collections function.
  • Issue legal notices in line with regulatory and internal requirements.
  • Manage shared inboxes, including sending and responding to customer emails professionally and efficiently.
  • Maintain accurate records of communications and account updates within internal systems.
  • Support the preparation and maintenance of reports, trackers, and documentation.
  • Assist with monitoring inactive and underperforming accounts.
  • Support process improvement initiatives and operational efficiencies.
  • Liaise with internal stakeholders across markets to ensure smooth coordination.
  • Carry out additional admin-related tasks to support the wider collections team.
  • Over time, develop into outbound customer contact activities (telephone and email) as capability and business needs evolve.

What We Think You’ll Need:

  • Experience within an administrative, operations, or collections environment (SME collections experience a plus).
  • Strong written communication skills with confidence managing professional email correspondence.
  • High attention to detail and accuracy in documentation and system updates.
  • Good organisational skills and the ability to prioritise workload effectively.
  • Comfortable working across multiple markets and time zones.
  • A proactive mindset and willingness to learn and develop into a customer-facing collections role.
  • Integrity and professionalism when handling sensitive customer information.
  • Basic to intermediate Excel skills.


Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.

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