Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Support Engineer

Kognitos · Bengaluru

Founding Support Engineer (Customer Experience Engineering)
 Location: Hybrid- Bangalore

Team: Customer Experience

At Kognitos, we’re rewriting how enterprises interact with software—using plain English and the power of Generative AI. Our automation platform is transforming how work gets done, and our customers are at the heart of this revolution.

We’re looking for a Founding Support Engineer who’s not just a troubleshooter, but a customer advocate, technical guide, and product collaborator. You’ll be the face of Kognitos for our customers—solving problems, identifying patterns, building scalable solutions, and shaping the future of how support works in an AI-native world.

What You'll Own:

Be the First Line of Impact:

  • Diagnose and resolve complex technical issues related to automation flows, GenAI prompts, integrations, and performance.

  • Help customers build and troubleshoot automation scripts using natural language, code, or a blend of both.

Build Customer Relationships that Stick:

  • Engage customers through email, video, and ticketing systems. Provide timely updates, empathetic support, and thoughtful solutions.

  • Be a proactive technical advisor for strategic customers—reviewing automation code and helping optimize their workflows.

Level-Up the Product Experience:

  • Collaborate with Engineering to escalate bugs, improve product usability, and reduce recurring support issues.

  • Drive key KPIs like case deflection, time to resolution, and CSAT by improving serviceability and documentation.

Make Support Smarter and Scalable:

  • Create self-service content and training material to power GenAI-driven support experiences.

  • Reduce inbound volume through smarter tooling, knowledge bases, and intelligent monitoring.

Be a Founding Voice in Support:

  • Help define what world-class technical support looks like at Kognitos.

  • Mentor peers, share best practices, and raise the bar for customer experience.

What You Bring

  • 5+ years in a technical role (support, QA, development) within a high-growth or enterprise SaaS environment

  • Strong grasp of automation, integration workflows, and modern cloud infrastructure (AWS, Azure)

  • Experience with GenAI concepts, prompt engineering, and reducing hallucinations

  • Solid debugging skills, with familiarity in tools like Datadog, Intercom, Jam.dev, or equivalent

  • Comfort writing or reading scripts in Python, Bash, or similar languages

  • Clear, confident communicator—especially when breaking down complex issues for non-technical users

  • BS in Computer Science or related field (or equivalent practical experience)

Work Logistics

  • This is a shift-based role supporting our global customers, including occasional weekend or holiday standby

  • Expect one weekend shift a month, with flexibility based on team rotation and business needs

Why Join as a Founding Support Engineer?
You won’t just solve tickets—you’ll help build the engine that powers AI-first enterprise automation. You’ll work cross-functionally, deeply influence product decisions, and be part of a founding team defining how humans and machines collaborate.


Final note

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal opportunities provider

Kognitos is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.