Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Business Systems Analyst

Kemper · Jacksonville, Florida

Location(s)

Birmingham, Alabama, Jacksonville, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Kemper is adding to the team and seeking an experienced Technical Business Systems Analyst to support the Kemper Auto Run/Grow portfolio.

Responsibilities

  • Perform systems analysis and development of business requirements for problems, projects and enhancements
  • Research and develop functional design documents
  • Responsible for requirements management with Kemper’s AMS partners
  • Liaison with business for IT Run/Grow portfolio coordination
  • Provide inputs for both application testing and user acceptance testing
  • Provide analysis for production recovery efforts
  • Conduct release management activities for Kemper Auto portfolio
  • Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services
  • Lead complex change management activities, including:
    • Training (e.g., training plans and materials, training sessions)
    • Process improvements and efficiencies
    • Documentation support (e.g., operational procedures, troubleshooting guides)
    • Production readiness activities (e.g., war room, deployment support and checkout, user support)
  • Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve
  • Comply with and support all corporate, department and security policies and procedures
  • Support high level estimation and design during Ideation
  • Coordinate production activities such as:
    • Triage, troubleshooting
    • Data analysis
    • Product and compliance requests

Qualifications

  • Minimum of 8 years of technical business systems analyst experience required
  • 2+ years leading requirements for enterprise initiatives
  • Expert knowledge of Property & Casualty Insurance
  • Non-standard Auto Insurance experience preferred
  • Current expertise using JIRA/Confluence
  • Must be well organized, detail oriented, able to multi-task, and reliable
  • Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis
  • Strong testing and production support background is needed
  • Advanced knowledge of system development lifecycle activities
  • Release and change management experience
  • Expertise in requirements management and modeling tools (JIRA, Confluence, Visio, XMLSpy, Adobe XD, ServiceNow).
  • Strong understanding of SDLC, Agile, and Waterfall methodologies.
  • Capable of using SQL and of interpreting data for business validation.
  • Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)
  • Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience
  • ServiceNow and AWS knowledge is a plus.
  • Experience with Guidewire BillingCenter or PolicyCenter preferred
  • This position works onsite at the Kemper office


Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.


Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it. 

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