At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this job involves:

We've got an exciting opportunity for a Head Concierge to join our team onsite at International Towers in Barangaroo! In this role, you will be responsible for the delivery of excellent customer service, and assisting with the overall presentation of the property which have direct impact on our Tenant Partners, their guests and visitors.

This role works a rotating roster between 7:00am – 7:30pm, Monday – Friday.

A snapshot of the role:

• Assist and support the Concierge team to ensure they deliver the very best service at all times, and assist the building management team accordingly

• Assume responsibility for all Front of House areas ensuring they are presentable at all times, Report anything which requires attention

• Understand the International Towers Foundations, brand and community standards

• Assist with Customer Events and Engagement Program designed to engage across multiple levels within customer organisations

• Assist with the customer service training for Service Partners & International Towers Team

• Take ownership of the presentation of the property, ensuring the property always presents in a manner consistent with a Premium Grade Building, and provide recommendations for improvement where required

Sound like you? This is what we’re looking for:

If you're a self-starter, goal oriented and love building client relationships then this is the role for you! You've got excellent communication skills and a strong customer service focus. You adopt a hands-on approach to problem solving and can juggle multiple tasks in a dynamic workplace meeting all performance targets. You think on-the-go and can collaborate with multiple stakeholders with ease.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.