JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The responsibilities will be all of office services including financial control, work order handling, badge/key administration, office supply & café item management, energy tracking, fleet management and the support for Account Manager.
Client/Stakeholder Engagement
- Deliver excellent office services to meet client’s expectations.
- Build and develop effective relationships with key stakeholders and be comfortable working across all levels.
- Respond efficiently to escalations, providing timelines and timely feedback throughout the solutioning.
- Support a regular series of stakeholder/governance meetings to quickly address needs and concerns for Account manager.
Procurement & Vendor Management
- Office supply and drink item management and purchasing
- Build the good relationship with LL, BM and related vendors.
- Undertake, with local/regional team, the Supplier Performance Reviews, retendering in a timely manner if continued poor performance cannot be resolved.
Contracts Management
- Ensure that all contracts are professionally delivered at the right cost and in line with the Code of Ethics.
- Monitor expiry of contracts and initiate re-procurement is needed.
- Continually assess contracts to ensure best value delivered to the client.
Finance Management
- Ensure that the site’s financial operations are meeting targets and where not, escalate for support.
- Assist and monitor financial processes to ensure account payable procedures are followed at all times.
- Align operational reporting with finance timelines to ensure timeliness of process.
Office service Management
- Office inspection – inventory check and fault detection
- Handling work orders
- Building badge / key administration
- Energy (utility) data tracking
Account Manager Support
- Provide Account Manager with the support of Account management and Client relationship management including the communication with regional team.
- Create the presentation materials for the operational review and reporting.
- Monitor to ensure all manuals, procedures and performance measures are maintained at all times.
- Ensure all SOW(SLA) and Client requirements (BCP etc) are met.
- Maintain updated, the account Playbook relevant to sites/countries under your responsibility.
Candidate specification
- 5 years experience on FM service or related field
- Proven capacity to understand and interpret commercial contracts.
- Excellent communication and presentation skills
- Mind-set of diversity and inclusion
- Native level in Japanese and basic English
- Knowledge and skill for Microsoft applications (Excel, PowerPoint, Word, Outlook)
- Self-motivated; confident & energetic
- Strongly goal-oriented – focuses on meeting all performance targets.
- Team player – cooperates and works well with others to meet targets.
Employment Type: Contract Employee
Work Location: Shinagawa, Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)
Working Hours: 9:00 AM to 6:00 PM (hours may vary when working at client sites)
Flexible Work Hours: Core hours apply
Remote Work: On-site attendance required
Holidays: Two days off per week (Follows Japanese calendar)
Overtime Pay: Included. Fixed overtime pay (equivalent to 30 hours per month) is included in the base annual salary.
Bonus: Based on performance
Number of Openings: 1
Selection Process: Document Screening, Interview (multiple rounds planned)
and Final Interview
Location:
On-site –Tokyo, Japan
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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