Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Customer Success Manager B2B

Intelic · Amsterdam, Noord-Holland, Netherlands

In today’s world of constant global security challenges, innovation in defense is no luxury. After years of budget cuts, military personnel need to train and work with inadequate and insufficient equipment. We have an opportunity to change that. At Intelic, we are a group of highly committed professionals building one of the fastest-growing start-ups based in Amsterdam. We create advanced software for unmanned systems in the Defence sector. As a software company at our core, we build intelligence that gives unmanned platforms the speed, coordination, and reliability that critical missions demand. Our technology ensures that decisions are made with accuracy when it matters most. We are now looking for a Customer Success Manager BtB to help us share our story with the world.

Responsibilities

Client Management:

  • Own the end-to-end customer journey from onboarding to renewal

  • Build strong, long-term relationships with key stakeholders

  • Act as trusted advisor to clients

  • Proactively drive adoption and usage of the platform

Retention & Churn Prevention

  • Monitor customer health and engagement

  • Identify risks early and implement retention strategies

  • Lead renewal processes and secure long-term partnerships together with Sales

  • Develop playbooks to reduce churn as we scale

Commercial Growth

  • Spot upsell and cross-sell opportunities

  • Collaborate with Sales on expansion strategies

  • Identify new use cases and additional value for customers

  • Contribute to revenue growth through account expansion

Build & Scale Customer Success

  • Define KPIs and processes for Customer Success

  • Create scalable onboarding and success frameworks

  • Recruit, train, and lead an international CS team

  • Establish a strong customer-centric culture across the organization

Requirements

What You Will Bring

  • 4+ years experience in Customer Success, Account Management, or similar role (preferably in SaaS or AI/tech)

  • Proven track record in retention and revenue expansion

  • Experience working with B2B clients

  • Excellent communication skills in English (additional languages are a plus)

  • Leadership potential and ambition to build and manage a team

Why Join Intelic

  • Talented Team: Collaborate with some of the brightest engineers and defense experts in the Netherlands.

  • Scale-up Momentum: Join at a pivotal growth stage where you can help shape both the product and the company.

  • Hands-On Testing: See your work in action through regular real-world field testing with drones and military units.

  • Meaningful Impact: Contribute to mission-critical technology that directly improves safety and effectiveness in defense operations.

  • Innovation at the Core: Tackle complex challenges and push the boundaries of autonomy in defense.

What We Offer

At Intelic, you will be part of an ambitious scale-up where teamwork, learning and impact drive everything we do. Growth happens quickly here, giving you the chance to take ownership and shape your career from the start. We build together and back our people with benefits that support life in and out of work.

Benefits & Perks:

  • Salary including 8% holiday allowance

  • 25 vacation days per year, based on full time employment

  • Bike plan

  • Sports membership

  • Travel reimbursement

  • Pension

We look forward to receiving your application and getting to know you. If you have any questions, please contact our recruiter Mitchell at [email protected]