Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Senior Technology Consultant

Ice

Senior Technology Consultant

Location US-FL-Jacksonville
ID 2026-12398
Position Type
Full Time

Overview

Job Purpose

The Senior Technology Consultant plays a crucial role in implementing our ICE Business Intelligence (previously known as Actionable Intelligence Platform) Origination application for new clients. This position involves leading virtual and on-site consulting engagements, analyzing clients' current processes and system usage, and providing expert recommendations on data implementation, operational improvements, training needs, process reengineering, and system optimization. The consultant will serve as a key liaison between customers, users, and product owners, ensuring seamless communication and successful project outcomes.

 

Responsibilities

  • Oversee consulting, configuration, and implementation engagements for ICE Business Intelligence (aka AIP - Actionable Intelligence Platform) application.
  • Monitor, observe, and gather relevant data on clients' operations to provide comprehensive business and system application training.
  • Perform in-depth problem analysis and develop effective solutions to client issues, utilizing extensive knowledge of the AIP tool.
  • Create detailed procedures, flowcharts, and other consulting materials as required by each engagement. Innovate and refine processes and procedures to enhance efficiency and resolve complex problems related to clients’ ICE Mortgage Technology products.
  • Collaborate with other ICE Mortgage Technology departments, offering professional and industry expertise as needed.
  • Assist clients in developing and maintaining test plans, test cases, and post-production support documents to ensure application enhancements meet their needs and maintain integrity.
  • Help manage client expectations and encourage end user acceptance of the system.
  • Identify and document requirements for configuring system settings, workflow rules, user roles, and workflow assignments for new products.
  • Support clients in implementing configuration changes identified during user acceptance testing and in production.
  • Mentor and develop team members, providing guidance and support to help them achieve their professional goals.
  • Play a pivotal role in training clients and internal personnel on product enhancements, new systems, or procedures.
  • Perform other related duties as assigned.

 

Knowledge and Experience

  • Bachelor's degree or equivalent combination of education, training, or work experience.
  • 7+ years of experience in a product support role.
  • Previous consulting or client-facing experience.
  • Experience training clients and/or internal users on software or data products.
  • Experience with Actionable Intelligence Platform (AIP) also formerly known as Motivity.
  • Exceptional verbal and written communication skills.
  • Ability to quickly become proficient with new technologies.
  • Mortgage industry, Mortgage Origination and mortgage software application experience.
  • Experience with legacy Black Knight and current ICE Mortgage Technology products, services, and capabilities.
  • Strong analytical skills to determine client business needs and requirements.
  • Ability to present content in a classroom or virtual setting.
  • Previous software implementation experience.
  • Specific job-related skills, such as language fluency and general characteristics like communication skills and attention to detail.

#LI-MK

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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