Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Community Support Facilitator

Hope Services · Watsonville, CA

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..
 
>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<< 
>>>>> ASPIRE to Excellence CARF Accredited <<<<< 
>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<< 
>>>>> Four-star Charity Navigator <<<<< 
>>>>> 2024 Candid Gold Seal of Transparency <<<<< 
 
 

We are currently seeking Community Support Facilitators for our programs in Watsonville.
 
 
Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!
 
About the Community Support Facilitator role:
 
Pay Rate: $21.25 per hour
 
Community Support Facilitator - Purpose:
The Community Support Facilitator provides support and leadership for consumers to participate in activities and receive services in community settings.  Activities and services are defined by the consumer and his or her Person Centered Plan and Individualized Personal Plan.
 
Community Support Facilitator - Principle Responsibilities:
The Community Support Facilitator is responsible for carrying out these functions:
 
1.      Provide group and/or individual support in the community as identified in the consumer’s Individualized Personal Plan.
2.      Develop opportunities for consumers to participate as valued and contributing members of the community.  Facilitate and model interactive relationships with community members.
3.      Facilitate and develop activities to build relationships, skills, and experience in the community.  Travel with and/or transport client throughout the local community.
4.      Develop and expand consumer participation in typical and generic community activities chosen by the consumer.
5.      Act as advocate on behalf of consumers served.
6.      Complete required forms and accountability documentation, incident reports, case recordings, IPPs and other required documentation.
7.      Maintain a professional relationship with consumers, family members and appropriate others. Represent HOPE in the community in a professional manner.
8.      Implement behavioral intervention plan when needed to assure consumer safety and promote learning.
9.      Coordinates consumer programming with Center’s activities, services, and staff.
10.  Acts as a mandated abuse reporter.
11.  Perform other duties as assigned, to assure efficiency of program services.
 
 
Community Support Facilitator - Minimum Qualifications:
 
The Community Support Facilitator should possess a High school diploma, GED, or equivalent, plus two years of related experience or an approved combination of experience and education.
 
Possession of a valid California driver’s license and clear driving record.
 
 
Community Support Facilitator - Required knowledge, Skills and Abilities
1.      A belief that all people are valued members of the community.
2.      An understanding of the principles of normalization and commitment to community integration.
3.      Ability to work independently and cooperatively as a member of the team.
4.      Excellent communication and documentation skills including use of computerized word program and data base.
5.      Knowledge and understanding of alternative communication systems and assistive technology.
6.      CPR and First Aid certification (Hope can provide necessary training, if needed).
7.      Positive and cooperative attitude toward a consumer driven service system working with developmentally disabled adults.
8.      Ability to be flexible with scheduling and work in a consumer driven environment
9.      Strong interpersonal skills.  Ability to work with a diverse population.
 
Environmental Conditions:
Extensive travel around town and in the consumer community; use of public transportation where possible; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; lifting/carrying supplies for consumer supports to and from locations, walking, standing, visual/auditory acuity while supporting consumer in the community; position is community based and in local and consumer home community, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and use of office environment; produce work on computers/office equipment.
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are currently seeking Community Support Facilitators for our programs in Watsonville.
 
 
Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!
 
About the Community Support Facilitator role:
 
Pay Rate: $21.25 per hour
 
Community Support Facilitator - Purpose:
The Community Support Facilitator provides support and leadership for consumers to participate in activities and receive services in community settings.  Activities and services are defined by the consumer and his or her Person Centered Plan and Individualized Personal Plan.
 
Community Support Facilitator - Principle Responsibilities:
The Community Support Facilitator is responsible for carrying out these functions:
 
1.      Provide group and/or individual support in the community as identified in the consumer’s Individualized Personal Plan.
2.      Develop opportunities for consumers to participate as valued and contributing members of the community.  Facilitate and model interactive relationships with community members.
3.      Facilitate and develop activities to build relationships, skills, and experience in the community.  Travel with and/or transport client throughout the local community.
4.      Develop and expand consumer participation in typical and generic community activities chosen by the consumer.
5.      Act as advocate on behalf of consumers served.
6.      Complete required forms and accountability documentation, incident reports, case recordings, IPPs and other required documentation.
7.      Maintain a professional relationship with consumers, family members and appropriate others. Represent HOPE in the community in a professional manner.
8.      Implement behavioral intervention plan when needed to assure consumer safety and promote learning.
9.      Coordinates consumer programming with Center’s activities, services, and staff.
10.  Acts as a mandated abuse reporter.
11.  Perform other duties as assigned, to assure efficiency of program services.
 
 
Community Support Facilitator - Minimum Qualifications:
 
The Community Support Facilitator should possess a High school diploma, GED, or equivalent, plus two years of related experience or an approved combination of experience and education.
 
Possession of a valid California driver’s license and clear driving record.
 
 
Community Support Facilitator - Required knowledge, Skills and Abilities
1.      A belief that all people are valued members of the community.
2.      An understanding of the principles of normalization and commitment to community integration.
3.      Ability to work independently and cooperatively as a member of the team.
4.      Excellent communication and documentation skills including use of computerized word program and data base.
5.      Knowledge and understanding of alternative communication systems and assistive technology.
6.      CPR and First Aid certification (Hope can provide necessary training, if needed).
7.      Positive and cooperative attitude toward a consumer driven service system working with developmentally disabled adults.
8.      Ability to be flexible with scheduling and work in a consumer driven environment
9.      Strong interpersonal skills.  Ability to work with a diverse population.
 
Environmental Conditions:
Extensive travel around town and in the consumer community; use of public transportation where possible; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; lifting/carrying supplies for consumer supports to and from locations, walking, standing, visual/auditory acuity while supporting consumer in the community; position is community based and in local and consumer home community, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and use of office environment; produce work on computers/office equipment.
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.