Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Field Support Engineer-Basel

Gogo · Basel, Switzerland

The Gogo Field Support Engineer (FSE) - Basel provides high-quality and timely technical customer support for both internal and external customers. This role is responsible for pre- and post-installation troubleshooting, onsite and remote technical assistance, training, and customer education related to aviation satellite communications and inflight connectivity systems.

The FSE works closely with Sales, OEM/Dealer Account Managers, and other cross-functional teams to ensure customer satisfaction, product sustainment, and continuous improvement in service and technical support. This position requires a high degree of technical aptitude, strong problem-solving skills, and a customer-focused mindset in a dynamic aviation environment.

COME ON BOARD THE GOGO FIELD SERVICE ENGINEERING TEAM!

How will you make a difference?

  • Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance
  • Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility
  • Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently
  • Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility
  • Support regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives
  • Perform root cause investigations, document findings, and provide recommendations to enhance product support
  • Assist with reviewing and preparing technical documentation, including user manuals and installation guides
  • Adhere to case management standards for data collection, traceability, and issue resolution
  • Represent the company at trade shows, workshops, and customer meetings to promote products and services
  • Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements
  • Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations

Qualifications

  • Bachelor’s Degree in Electrical Engineering, Avionics, Aviation, a related technical field, OR equivalent military technical training
  • 5+ years of experience in the aviation industry
  • 4+ years of product support experience in satcom, aviation connectivity, telecommunications, or internet services
  • Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training
  • Must be located at a commutable distance from Basel, Switzerland and be eligible to work and live in the country

Required Skills, Talents & Experience

  • Strong understanding of networking, inflight connectivity, and satellite communication systems (L-Band, Ku/Ka-band, VSAT, Inmarsat/Iridium)
  • Experience with IP-based systems, including routers, switches, and telephony networks
  • Knowledge of VHF communication systems and data transmission over VHF mediums
  • Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
  • Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (Salesforce preferred)

Preferred Skills, Talents & Experience

  • EASA B2 Aircraft Maintenance License
  • Cisco CCNA or Network+ certification
  • AeroIT Certification (must obtain within 90 days of hire)
  • Experience with satellite-based connectivity solutions and troubleshooting
  • Experience using RF and network diagnostic equipment
  • Previous experience in a field service role supporting aviation connectivity solutions
  • Strong problem-solving, analytical, and decision-making skills
  • Excellent customer service skills with the ability to manage multiple inquiries and priorities
  • Ability to work independently, unsupervised, and in remote locations
  • Ability to maintain confidentiality and handle sensitive customer information

Additional Information

Base Pay:

Based on experience and responsibilities.

Target Annual Short-Term Incentive:

Not Eligible

Eligible for Incentive Stock Program:

Yes

Benefits:

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.  

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