Key Takeaways

  • 75% of U.S. employers use automated applicant tracking systems to screen resumes before a human reviews them (Harvard Business School & Accenture, 2021)
  • The most common ATS failures are missing keywords, incompatible formatting, and incorrect file types
  • ResumeGeni scores your resume across 8 parsing layers — modeled on the same steps enterprise ATS platforms like Workday, Greenhouse, and Taleo use to evaluate candidates

How ATS Resume Scoring Works

Applicant tracking systems parse your resume into structured data — extracting your name, contact info, work history, skills, and education — then score how well that data matches the job requirements. Many ATS rejections happen because the parser couldn't extract critical fields, not because the candidate wasn't qualified.

LayerWhat It ChecksWhy It Matters
Document extractionFile format, encoding, readabilityCorrupted or image-only PDFs fail immediately
Layout analysisTables, columns, headers, footersMulti-column layouts break field extraction
Section detectionExperience, education, skills headingsNon-standard headings cause sections to be missed
Field mappingName, email, phone, dates, titlesMissing contact info is a common cause of immediate rejection
Keyword matchingJob-specific terms, skills, certificationsKeyword overlap affects recruiter search visibility and ATS scoring
Chronology checkDate ordering, gap detectionReverse-chronological order is expected by most ATS
QuantificationMetrics, numbers, measurable outcomesQuantified achievements help human reviewers and some scoring models
Confidence scoringOverall parse quality and completenessLow-confidence parses get deprioritized in results

Frequently Asked Questions

Is ResumeGeni free?
Yes. ResumeGeni is currently in beta — ATS analysis, scoring, and initial improvement suggestions are free with no signup required. Full guidance and saved reports may require a free account.
What file formats are supported?
PDF, DOCX, DOC, TXT, RTF, ODT, and Apple Pages. PDF and DOCX are recommended for best ATS compatibility.
How is the ATS score calculated?
Your resume is processed through an 8-layer parsing pipeline that extracts structured data the same way enterprise ATS platforms do. The score reflects how completely and accurately your resume can be parsed, plus how well your content matches common ATS ranking criteria.
Can ATS read PDF resumes?
Yes, but not all PDFs are equal. Text-based PDFs parse well. Image-only PDFs (scanned documents) and PDFs with complex tables or multi-column layouts often fail ATS parsing. Our analyzer will flag these issues.
How do I improve my ATS score?
Focus on three areas: use a clean single-column format, include keywords from the job description naturally in your experience bullets, and ensure all sections (contact, experience, education, skills) use standard headings.

ATS Guides & Resources

Built by engineers with 12 years of experience building enterprise hiring technology at ZipRecruiter. Last updated .

Support Engineer

Freshpaint · Remote - US

About Freshpaint:

Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.

Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.

Freshpaint eliminates that trade-off.

We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.

In short: we let healthcare teams move fast, safely.

Backed by Top Investors

Freshpaint is backed by some of the most respected names in technology, including:

  • Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)

  • Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)

We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.

Who We’re Looking For

We’re looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You’re someone who enjoys digging into complex systems, reading code, and figuring out how things work under the hood to resolve customer issues. You take full ownership from first report to final resolution, and you’re driven to not just fix problems, but to improve the overall customer experience. You’re an empathetic communicator who can translate technical details clearly, and a proactive partner who surfaces insights to improve the product and support processes.

What You’ll Be Doing

In this role, you’ll serve as a frontline technical expert, helping customers navigate and troubleshoot a complex product. You’ll investigate issues by working directly in the codebase and across systems, using tools like Go, TypeScript, and SQL to identify root causes and deliver solutions. You’ll collaborate closely with Engineering, Customer Success, and Product to resolve issues, improve workflows, and advocate for customer needs. Your work will directly shape both the customer experience and the evolution of the product.

Primary Responsibilities

  • Own and drive customer issues to resolution end-to-end

  • Troubleshoot and resolve complex technical issues across the stack

  • Investigate application behavior using Go, TypeScript, and SQL

  • Analyze system architecture and code to identify root causes

  • Partner cross-functionally with Engineering, Customer Success, and Account teams

  • Support customers across the full lifecycle, including onboarding and ongoing usage

  • Communicate technical issues clearly to both technical and non-technical audiences

  • Create and maintain internal runbooks and customer-facing documentation

  • Surface customer feedback and insights to inform product improvements

Desired Skills & Experience

  • Ability to read and write code (Go, JavaScript/TypeScript preferred)

  • 2+ years in a technical support, solutions engineering, or software engineering role

  • 2+ years in a customer-facing position

  • Experience troubleshooting across frontend and backend systems

  • Strong analytical and problem-solving skills with a self-service mindset

  • Clear and effective communicator across a range of audiences

  • Highly organized, able to manage multiple issues and priorities simultaneously

  • Customer-first mindset with strong empathy and ownership

  • Familiarity with databases & SQL

Nice to Haves

  • Experience supporting complex or highly technical SaaS products

  • Familiarity with debugging production environments

  • Experience working with SQL and data-heavy systems

  • Background collaborating closely with Product and Engineering teams

  • Contributions to technical documentation, help centers, or knowledge bases

Perks & Benefits

We take care of our team—here’s a peek at what you get when you join:

  • Competitive pay + generous equity (10-year exercise window)

  • Fully remote (U.S. only) with a $150/month coworking stipend

  • Half-day Fridays, every Friday

  • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)

  • Unlimited PTO with a required 2-week minimum

  • Top-tier health, dental & vision (100% covered for you, 80% for dependents)

  • 2 “Treat Yourself” days a year—$100 and a day off, just because

  • Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year

And more! Check out our careers page for the full list.